Back to Jobs search

National Accounts Customer Service Specialist

JF ACQUISITION LLC • Rancho Cucamonga, CA • 6h ago

Rancho Cucamonga, CA (http://maps.google.com/maps?q=9595+Lucas+Ranch+Rd.+Rancho+Cucamonga+CA+USA+91730) - Service

Job Type

Full-time

Description

The National Accounts Customer Service Specialist is responsible for facilitating the resolution of our large National Account gas station requests for service. This is achieved through the deployment of JF service technicians or subcontractor service technicians to these gas stations within expected response times. The Specialist works in close collaboration with the JF branch Service Manager or subcontractor management/dispatch to safely deliver high quality service in accordance with the client's expectations. The Specialist acts as a primary interface with subcontractors, JF Supply Chain, the JF Customer Care Center, JF Service Billing and JF Accounts Payable in carrying out the mission of providing high uptime to client's gas stations.

Job Responsibilities:

Learn and stay current with the National Account Gas Station's standard operating procedures.

Develop strong & productive working relationships with subcontractors, management, and dispatchers.

Create work orders to support in rapid first visit site restoration or timely revisit resolution.

Document subcontractor check-in, check- out, and completion of work orders to assist in closure.

Work closely with dispatchers and/or service managers at the JF branch or subcontractor that has been assigned the service work order.

Assess any potential delays caused by branch workload and/or technician availability.

Evaluate work order reassignments to secondary contractors if needed to achieve SLA commitments.

Communicate SLA deviations to customer and site when required.

Coordinate with JF Supply Chain to expedite technician parts and redeploy techs quickly; assist in finding parts when needed.

Accept and respond to customer concerns related to work order completion and quality of workmanship. Assure customer recall service requests are assigned to subcontractors or JF technicians for work order completion.

Requirements

High School Diploma or GED required

Highly organized; Excellent time management skills and ability to multitask

Customer service, call center or dispatch experience preferred

Ability to @type 35 wpm with a high level of accuracy

Familiarity with knowledge of MS Excel, Outlook, Teams

Team player; demonstrated ability to work assertively & collaboratively in a high-performing, fast paced team environment.

Conflict resolution and conflict management experience

Excellent communication skills and interpersonal abilities, including negotiation skills

Must be able to meet company's employment requirements, which includes passing a drug screen, background check, and MVR, if driving for the company

Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

Company Offerings:

Competitive pay

401(k) with company match

Paid time off

Paid holidays

Health benefits (Medical, Vision, Dental, Disability)

Life insurance-company provided

*JF Construction Services is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Salary Description

$23 - $24 per hour, DOE

Similar Jobs

Sales Manager (Part Time)

Carter's/OshKosh • Montclair, CA • 3h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

3h ago

Go to Apply

Sales Manager (Full Time)

Carter's/OshKosh • La Habra, CA • 4h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Full Time Sales Manager, you will be the f...

4h ago

Go to Apply

Supply Chain Manager For Recent and Upcoming Grads

Procter & Gamble • Moreno Valley, CA • 6h ago

Management & Administrative

CINCINNATI GENERAL OFFICES Morris IL DYMC DAYTON MIX CENTER Moreno Valley Shippensburg FAYETTEVILLE SALES OFFICE SOUTHEAST FULFILLMENT CENTER Full time R000157048 Job Location CINCINNATI GENERAL OFFICES Job Description P...

6h ago

Go to Apply

Security Officer Unarmed Security Patrol

Allied Universal • Montclair, CA • 1d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Security Officer Flex Variable Shift Driver

Allied Universal • Mira Loma, CA • 1d ago

Management & Administrative

1d ago

Go to Apply

Security Officer Patrol Verification

Allied Universal • Riverside, CA • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Associate

Walgreens • Rancho Cucamonga, CA • 2d ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

2d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Chino Hills, CA • 2d ago

Management & Administrative

2d ago

Go to Apply

Operations Manager, Amazon Air

Amazon • San Bernardino, CA • 2d ago

Management & Administrative

Description Come build the future with Amazon Global Air! A part of Amazon's transportation solution, Amazon Global Air provides an exhilarating, customer-centric transportation option to safely and efficiently deliver g...

2d ago

Go to Apply

Management and Program Assistant

Federal Aviation Administration • Riverside, CA • 2d ago

Management & Administrative

Summary Serves as Management and Program Assistant in a Flight Standards Functional Office. Incumbent is responsible for performing a combination of routine, multiple, and varying assignments under the limited direction...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)