Overview
To provide processing oversight, perform quality reviews and coordinate processing of equity loans. To conduct and coordinate training for the Section Staff. To assist in supervising section activities.
Responsibilities
Ensures borrowers' financial qualifications meet established guidelines and loan request conforms to loan program requirements and supporting documents meet conditional requirements.
Reviews initial loan processing documents assigned to Equity Processors and Equity Closers (EPCs) to ensure compliance with federal and state regulatory disclosure requirements
Reviews accuracy of estimated closing costs and loan pricing, authorizes release of this information to members, provide assistance and direction on the processing of complex or unique loans
Reviews loan submission files prepared by trainee level EPCs for accuracy and completeness
Approves release of loan submissions to Underwriting
Ensures compliance documentation and disclosure requirements comply with federal, state, and local laws; regulations; NCUA requirements; FHLB; Credit Committee; and internal procedures
Reviews file to ensure the accuracy of the loan pricing; research errors to determine cause (e.g., typographical, incorrect fees quoted) and resolves or recommends solutions
Reviews title binder to ensure clear and marketable title with proper lien position as necessary
Reviews trusts to ensure compliance with NFCU guidelines
Identifies and resolves any title problems (e.g., chain of title, vesting, release/subordination of undisclosed liens/judgments filed against property, title exceptions) with members, closing attorney/agent, Realtor, or other related party
Authorizes the release of the reviewed/approved package to members, notary publics, and closing attorney
Provides assistance and direction on the processing of complex or unique loans; resolves member escalated issues
Conducts ongoing quality reviews and training for EPCs.
Coaches, evaluates, and provides corrective guidance and/or additional, specialized training
Works with Mortgage Trainers to receive and distribute information regarding loan program changes, automated system changes, underwriting requirements, and documentation requirements
Remains current via emails, E-Grams, memos, and reference materials of changes affecting Navy Federal guidelines and federal, state, and local regulations and educates staff on changes
Analyzes changes in policies, procedures, and products and determines the impact on the functions of the section(s)
Monitors the loans of employees on leave and conducts desk audits of equity loans in process
Provides feedback, makes recommendations, and implements approved changes
Provides assistance to section management.
Provides input on employee appraisals and makes recommendations to improve processes and procedures
Monitors daily and monthly production reports (e.g., number of loans received, number of loans processed, aged loans, processing times)
Researches and compiles data and reports results to Supervisor or Manager
Participates on project teams, compliance audits, and Operational Risk reviews by representing the branch as Subject Matter Expert(s), often acting as the primary point of contact for the branch
Monitors and analyzes the activities of service vendors including title companies and signing service providers, reports issues, and recommends changes
Monitors the work of trainee level EPCs for accuracy, completeness, and timeliness
Monitors EPCs' volume of work and adjusts assignments to meet the fluctuations of workload
Completes the work of absentee EPCs
Acts as Supervisor(s) in the absence of incumbent(s), including completing timesheet approvals and managing leave schedules
Performs other duties as assigned or appropriate.
Qualifications
Experience that demonstrates extensive knowledge of the equity lending that includes processing equity both fixed and variable rate equity loans from the initial loan application through the loan closing process
Thorough knowledge of Equal Credit Opportunity, Truth-in-Lending, Fair Credit Reporting, Real Estate Settlement Procedures, and Fair Housing Acts and state regulations
Demonstrated ability to supervise and lead others
Ability to exercise initiative, make sound judgments, meet deadlines, and maintain poise in a variety of situations
Ability to interpret and apply regulations, instructions, and procedures
Demonstrated dependability, productivity, and accuracy
Demonstrated knowledge of PCs and spreadsheet, database, and word processing software
If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Strong verbal, written, and interpersonal communication skills
Strong problem solving, planning, and organizational skills
Desired Qualifications
Knowledge of related Navy Federal policies, procedures, products, and services
Additional Information
Hours:
Monday - Friday, 8:00AM - 4:30PM
Location:
141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 32018
