Client Advocate Supervisor

YWCA of Hanover • Hanover, PA • 1h ago

POSITION SUMMARY

YWCA Safe Home is a 501(c)(3) non-profit dedicated to providing direct services to victims of domestic violence in Adams and York Counties. Safe Home strives to empower clients to achieve their self-defined goals and to support their ability to obtain and maintain their personal safety. The Client Advocate Supervisor will participate in the overall management of a comprehensive program for victims of domestic violence in our Gettysburg office, including the direct supervision of three or more client advocates.

ESSENTIAL REQUIREMENTS

Bachelor's Degree in human services, management, office administration, or other related discipline and/or 3-5 years' experience managing/supervising professionals.

Completion of the Pennsylvania Coalition Against Domestic Violence (PCADV) training, upon hire.

Must actively participate in ongoing training and continuing education as needed.

Must have demonstrated ability to organize and maintain a professional, respectful, and diverse workplace environment.

Must be well organized and adept at staff management, record keeping, and time management.

Must be an effective written and verbal communicator.

Proficient in the use of Microsoft Office products, including Excel, Word, and PowerPoint.

Must be familiar with community resources and knowledgeable about options available to victims and survivors of domestic violence, human trafficking, and sexual assault.

Must possess basic knowledge of domestic violence, sexual assault, human trafficking, and other serious crimes and their impact on victims.

Requires ability to maintain confidentiality, and to make appropriate decisions in crisis situations.

Upon hire, must pass criminal background check.

Must possess valid driver's license and have access to reliable transportation.

May require driving in inclement weather.

Must be able to meet clients after hours at office locations, hospitals, police stations, etc., as needed.

Must be available to cover evening and weekend hours for 24-hour crisis hotline.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage office workflow and advocate work products, delegating assignments and responsibilities, and maintaining Client Advocate schedules to ensure appropriate office coverage.

Assess work performance and identifying areas that need improvement.

Report performance records and evaluations to HR and senior management.

Maintain personnel files.

Set goals for employees and ensuring employees comply with organizational policies and mission.

Monitor and ensuring that advocates meet initial and yearly training requirements.

Approve time off and leave requests.

Coordinate with the Client Advocate Supervisor for Safe Home's Hanover office to ensure cohesive implementation of organizational goals, policies, and procedures across office locations.

Provide coverage and back-up for Client Advocate Supervisor in Hanover.

Oversee and monitor all on-call and after-hour services.

Conduct client intake and follow-up interviews.

Provide culturally competent and trauma-informed services to clients.

Maintain client files.

Attend weekly client case review and other agency related meetings such as Support Groups, Task Force meetings, etc., when necessary.

Work collaboratively with Safe Home employees and partnering agencies for client services/ referrals.

Provide support, accompaniment, and advocacy through the court system. Serve as a liaison with the legal system (i.e. attorneys, magistrates, police, probation, and judges).

Develop and maintain a thorough understanding of Protection from Abuse (PFAs) orders and the enforcement of such.

Respond to community educational requests and participate in community education through public speaking as a Safe Home Representative and advocate.

Responsible for co-planning, facilitating, and monitoring domestic violence events to include, but not limited to, Walk a Mile and Domestic Violence Awareness Month.

Prepare monthly statistical, narrative, and other reports as directed.

Complete and maintain required documentation in Efforts to Outcome (ETO) software, paper files, and internal databases.

Attend all events, meetings, and community events as deemed appropriate by Assistant Director/Program Director/Executive Director.

Other assigned duties related to VOCA funding, PCADV funding, or YWCA Hanover Management.

Benefits:

403(b) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Work Location: In person

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