Patient Service Representative Call

PREVEA HEALTH • Green Bay, WI • 3h ago

JOB REQUIREMENTS: Back Patient Service Representative Call Center - East
Mason #26-468 Green Bay, Wisconsin, United States Apply X Facebook
LinkedIn Email Copy Location East Mason-009 Description This position is
full-time, 40-hours per week. It is full-time benefit eligible. Patient
Service Representative Come work where we specialize in you! We have
nearly 2,000 reasons for you to consider a career with Prevea
Health-they\'re our employees. We\'re an organization that values
kindness, responsibility, inclusivity, wellness and inspiration. At
Prevea, we provide continuous education, training and support so every
member of the team contributes to our success. Together we are the best
place to get care and the best place to give care. Job Summary The
Patient Service Representative (PSR) role at Prevea Health is
responsible for welcoming, registering, and scheduling patients and/or
visitors in a friendly and positive manner. This position acts as a
liaison between patients and medical staff. The Patient Service
Representative (PSR) is responsible for creating a positive first
impression for anyone who uses Prevea Health services, whether over the
phone, in person, or through MyPrevea. What you will do Coordinate
communication between patients, family members, medical staff,
providers, and administrative staff via phone, in person, or through
MyPrevea. Obtain and confirm accurate demographic and insurance coverage
information. Route medical inquiries, complaints & messages to
appropriate parties. Assist patients and callers with financial
inquiries, including policies, insurance, payments, and other financial
needs. Collect required payments, including co-payments, outstanding
balances, and payments due at the time of service. Complete necessary
account, referral, and claim edit workflows and maintenance in assigned
work queues Schedule and confirm patient appointments. Provide accurate
daily batch and/or deposits to appropriate staff for processing.
Education Qualifications High School Diploma and/or GED Required
Experience Qualifications 1-3 years Experience in customer service,
insurance and/or healthcare setting Preferred Skills and Abilities
Display proficient telephone and computer skills with clear and
professional speaking abilities. Able to provide exceptional customer
service by assessing patient needs, meeting quality standards, and
evaluating satisfaction. Capable of being empathetic and responsive to
patient\'s needs by actively listening, asking appropriate questions,
and continually looking for ways to provide assistance. Able to
efficiently multi-task and adapt to fast-paced environments with
frequently changing protocols and processes. Capable of effectively and
positively interacting with staff members throughout the company.
Promote teamwork and provide a... For full info follow application
link. Prevea is an Equal Employment Opportunity/Affirmative Action
employer *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6C6BDA1C669E4C57

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