Director Customer Engagement

KOCH INDUSTRIES INC • Green Bay, WI • 2h ago

JOB REQUIREMENTS: Your Job In this role, you will lead a team of
Customer Engagement Leads and partner cross-functionally to improve
communication discipline, escalation clarity, service recovery, and
follow-through. The ideal candidate brings strong customer judgment,
operational understanding, executive-level communication skills, and the
ability to influence stakeholders while translating customer feedback
into clear priorities and measurable actions. This is an opportunity for
a strategic leader who can build trusted customer relationships and
drive accountability for improved service outcomes. Our Team We serve as
the strategic link between KBX, its customers, and internal business
partner creating value by helping customers achieve their business goals
while driving accountability, service excellence, and continuous
improvement across transportation and logistics operations. To deliver
strong customer outcomes, the team partners closely with Operations,
Technology, Commercial, and customer stakeholders to address challenges,
improve processes, and identify opportunities for innovation. What You
Will Do Enable team members to become trusted advisors by transferring
logistics, transportation, and business expertise that strengthens
customer partnerships Lead and develop Customer Engagement Leads who
provide strong customer communication, disciplined follow-up, and
effective escalation when leadership decision-making is needed Develop
and maintain relationships with internal and external business
stakeholders in our customer organizations Develop a thorough
understanding of customer\'s business vision, strategies, priorities,
and operations. Help customers achieve their business and financial
goals by providing timely, proactive recommendations regarding
Transportation and Logistics Drive accountability for customer outcomes
by establishing and improving SLAs, escalation processes, and service
recovery practices, ensuring customer commitments are met while
identifying opportunities for continuous improvement. Build
accountability through clear expectations, coaching, disciplined
follow-up, and appropriate escalation when gaps persist Improve customer
and internal reporting to show business impact, root cause, accountable
ownership, recovery paths, and expected resolution Advocate for
innovation and new ways of working between KBX and our customers
utilizing improved business processes and technologies Partner with
Operations, Technology, and customer leaders to address service
opportunities, process improvements, and technology needs that affect
customer outcomes Keep customers informed of market changes or potential
service disruptions and advise on mitigation strategies Lead business
reviews with customers and internal stakeholders, translating
performance into actionable insights and... For full info follow
application link. Equal Opportunity Employer, including disability and
protected veteran status. *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/DD001DB603F34B79

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