Canteen
Position Title: ROUTE SCHEDULER & ACCOUNT MANAGER - TAMPA, FL
Reports To: Operations Director
Salary: $68,000 - $72,000, depending on experience
Other Forms of Compensation: Yearly Bonus Opportunity
The Route Scheduler is responsible for planning, coordinating, and optimizing daily routes for Smart Service, Office Coffee Service (OCS), Vending, and Micro Market operations. This role works closely with drivers, Customer Service Managers (CSMs), and leadership to ensure efficient route execution, maximize customer service levels, and support operational excellence.
Essential Duties and Responsibilities
· Coordinate and manage daily route schedules for Vending, OCS, Smart Service, and Micro Market operations.
· Utilize Cantaloupe scheduling software to optimize routes, improve efficiency, and ensure timely customer service.
· Manage route merchandising activities utilizing Cantaloupe merchandising tools.
· Communicate daily with drivers, CSMs, and operations teams regarding route changes, schedule adjustments, merchandising updates, missed picks, and service exceptions.
· Monitor route performance and identify opportunities to improve productivity and service delivery.
· Provide daily updates and performance insights to management.
· Maintain accurate scheduling records and ensure route information is updated in company systems.
· Assist with special projects and perform other duties as assigned.
Qualifications
· Previous route driver, route planning, dispatch, logistics, or scheduling experience preferred.
· Experience in vending, office coffee service, foodservice distribution, or related industries is a plus.
· Strong computer skills, including Excel and the ability to learn new software and technology platforms.
· Experience utilizing route scheduling or dispatch software preferred.
· Strong analytical, organizational, and problem-solving skills.
· Excellent communication skills with the ability to interact effectively with drivers, management, and cross-functional teams.
· Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
· Ability to lift to 50 pounds on an occasional basis.
· High school diploma or GED required.
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.
Come grow with us. We are Canteen.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
The Customer Service Manager (CSM) is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.
The CSM works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.
The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.
Key Responsibilities:
Responsible for site visits and client retention
Assist branches with grand openings
Ensure we are compliant with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
Preferred Qualifications:
A bachelor's degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable
Strong leadership skills with experience managing, mentoring, and developing frontline teams
Experience managing employee performance, including goal setting, coaching, and corrective action
Experience training, onboarding, and developing employees to achieve business and customer service objectives
Route management, retail or food & beverage management, and merchandising experience is preferred
3 years driving experience required
Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
Preferred 3+ years' experience in a customer service position, or a minimum of 2 years of related experience
Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
Excellent communication skills required
Must be able to travel to client sites
Must be passionate about providing world class service to our clients and customers
Must be able to lift 50 lbs. on a consistent basis
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Canteen.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Canteen.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1563314
Canteen
Jared Smith
