Customer Service Representative

Robert Half • Hingham, MA • 3h ago

Description We are looking for a Customer Service Representative to support personal lines insurance clients in a Contract position based in Hingham, Massachusetts. This role focuses on delivering responsive service, guiding customers through policy-related requests, and ensuring records and documentation are handled accurately. The ideal candidate brings a service-first mindset, communicates confidently with clients and carriers, and thrives in a fast-paced environment with Monday through Friday scheduling.

Responsibilities:

Oversee day-to-day service needs for personal lines insurance accounts, ensuring client requests are addressed promptly and professionally.

Handle policy updates, renewals, and terminations with careful attention to accuracy, timing, and compliance requirements.

Respond to customer questions about coverage details and provide support throughout the claims process.

Work directly with insurance carriers to obtain pricing information, resolve servicing matters, and follow up on outstanding items.

Generate and organize policy documents, correspondence, and account files while maintaining complete and up-to-date client records.

Collaborate with internal departments to provide a seamless customer experience and consistent account support.

Foster strong working relationships with both clients and carrier partners to support long-term service success.

Keep current with insurance offerings, carrier expectations, and underwriting practices to provide informed assistance. Requirements - At least 1 year of experience in customer service; insurance industry experience is preferred.

Ability to manage inbound customer interactions professionally and efficiently.

Experience supporting call center or high-volume service environments is beneficial.

Strong verbal and written communication skills with a customer-focused approach.

Comfortable handling order entry, account updates, and related administrative tasks with accuracy.

Ability to balance inbound and outbound communication while managing multiple priorities.

Proficiency with standard office systems and the ability to learn new tools quickly. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Sr Account Manager

Honeywell • Boston, MA • 3h ago

Management & Administrative

You'll manage all aspects of engagements with existing and new customers for our organization. You will build relationships and understand customer business in order to provide appropriate products or solutions. You will...

3h ago

Go to Apply

Partner Sales Manager - Commerce

EPAM Systems • Boston, MA • 3h ago

Management & Administrative

We are looking for a Partner Sales Manager - Commerce to join our team in the United States in a hybrid working mode. In this role, you will combine a strong new-business hunter mindset with channel-led growth. Your core...

3h ago

Go to Apply

Sales Manager, Ford Energy

Ford Motor Company • Boston, MA • 3h ago

Management & Administrative

In this position... The Sales Manager is a dynamic, customer-facing role responsible for supporting and accelerating the growth of Ford Energy's grid-scale and commercial BESS business. Reporting directly to the Director...

3h ago

Go to Apply

Partner Sales Manager - Content (Adobe & Sitecore)

EPAM Systems • Boston, MA • 3h ago

Management & Administrative

We are seeking a Partner Sales Manager - Content (Adobe & Sitecore) to join our team in the United States in a hybrid working mode, combining a strong new-business hunter mindset with channel-led growth to drive net-...

3h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Braintree, MA • 3h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3h ago

Go to Apply

Senior Manager, Supply Chain Solutions, Bioproduction (Onsite)

ThermoFisher Scientific • Waltham, MA • 5h ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our coll...

5h ago

Go to Apply

Sales Operations Manager - Sales Strategy

Wolters Kluwer • Waltham, MA • 7h ago

Management & Administrative

LOCATION: Hybrid - 8 days a month in the office (see locations on the posting) OVERVIEW As a Sales Operations Manager - Sales Strategy, you'll work as a trusted partner to Regional and Segment Sales Leadership, enabling...

7h ago

Go to Apply

Operations manager

CVS Health • Braintree, MA • 7h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

7h ago

Go to Apply

Operations Manager

CVS Health • Newton, MA • 8h ago

Management & Administrative

8h ago

Go to Apply

ADMIN SERVICES SPECIALIST (FULL TIME)

Compass Group, North America • Norwood, MA • 8h ago

Management & Administrative

Canteen We are hiring immediately for a full time ADMIN SERVICES SPECIALIST position. Location : Canteen - 180 Kerry Place, Norwood, MA 02062. Note: online applications accepted only . Schedule : Full time schedule. Mond...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)