Drive the Future of Customer Experience
Are you passionate about helping customers and excited by emerging technology? We're seeking customer-focused professionals to support current and prospective electric vehicle owners through every stage of their journey.
As an EV Concierge, you'll serve as a trusted resource for customers, answering questions, solving problems, and creating an outstanding ownership experience. This is a unique opportunity to work within one of the fastest-growing areas of the automotive industry while building valuable skills and long-term career potential.
What You'll Do
Serve as a product expert for electric vehicles and related services
Assist customers via phone, chat, and email with questions regarding vehicle features, ordering, reservations, charging solutions, dealership support, service concerns, and recalls
Take ownership of customer inquiries from start to resolution
Educate customers on EV technology, charging options, and ownership benefits
Schedule dealership appointments and coordinate customer support needs
Research and resolve customer concerns while delivering a personalized experience
Document interactions and maintain accurate customer records
Provide recommendations that improve the customer experience and overall satisfaction
Role Breakdown:
80% Phone Support
20% Chat, Email, and Case Documentation
What We're Looking ForRequired Qualifications
1+ years of customer service or call center experience
Experience handling a high volume of customer interactions
Strong communication and problem-solving skills
Excellent computer navigation and typing proficiency
Ability to learn new technology, products, and systems quickly
Strong reading comprehension and written communication skills
Professional demeanor with the ability to work with customers at all levels
Self-motivated with strong organizational skills and attention to detail
Ability to work independently in a remote environment
Preferred Qualifications
Associate degree or equivalent experience
Experience supporting customers through phone, email, and chat channels
Understanding of electric vehicles or home charging solutions
Automotive, technology, or consumer product support experience
Training & Development
Comprehensive virtual training program lasting approximately 10 weeks
Ongoing coaching and support from experienced leaders
Extensive education on EV products, technology, and customer engagement
Continuous learning opportunities and career growth potential
Work Environment
Fully remote position
High-speed internet and dedicated home workspace required
Company-issued equipment provided
Candidates must be flexible to work varying shifts within business operating hours, including evenings and weekends
Why Apply?
Be part of the growing electric vehicle industry
Gain valuable experience supporting cutting-edge technology
Long-term, stable opportunity with year-over-year contract renewals
Strong potential for career growth and advancement
Work from home while supporting innovative products and customers
Join a team dedicated to delivering exceptional customer experiences
Job Type & Location
This is a Contract position based out of Warren, MI.
Pay and Benefits
The pay range for this position is $19.00 - $19.50/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 4, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
