Back to Jobs search

Adjuster (Call Center)

Banco Popular Puerto Rico • San Juan, PR • 15h ago

Date: Aug 21, 2026

Location:

San Juan-Cupey, PR

Company: Popular

Workplace Type: On-site

Adjuster (Call Center)

Job Type

Full Time and Part Time Opportunities

On site: Cupey, PR

This position requires you to work sitting down and using telephone equipment all the time.

Flexibility to work weekends, extended hours, and holidays is also required if necessary.

General Description

Responsible for contacting customers with delinquent accounts to secure payment arrangements, collect outstanding balances, and resolve payment issues.

Essential Duties and Responsibilities

Contact customers by phone to provide guidance and ensure payment of delinquent accounts.

Engage with customers to identify reasons for delinquency and provide guidance on payment alternatives, debt restructuring, and obtain verbal payment agreements.

Receive payments and accurately record transactions in the customer's account in accordance with applicable procedures.

Update financial and demographic information and document collection efforts in the appropriate systems.

Perform skip tracing when necessary using available tools such as postal inquiries and other relevant sources.

Maintain productivity and quality metrics in accordance with Division standards.

Comply with internal collection policies, confidentiality requirements, and customer service practices.

Identify and report situations impacting processes, systems, or consumer account collection management.

Work closely with external adjusters to align on assigned collection accounts and daily work routes.

Collaborate on departmental initiatives as needed based on operational needs or supervisor assignment.

Education

24credits approved from a University or Accredited Institution or equivalent combination of education and experience.

Experience

At least one year of related experience in collections or customer service.

Other Qualifications

Strong customer service and negotiation skills.

Excellent interpersonal skills and can work in groups.

Ability to manage difficult situations with clients.

Communication skills spoken and written in Spanish and English (preferred).

Ability to establish priorities and work on multiple tasks at the same time.

Ability to work under pressure and meet deadlines.

Knowledge of rules and regulations applicable to the collection of money.

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such @types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

Connect with us!

LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/)

If you are a California resident, pleaseclick here (https://documents.popular.com/pdfs/PCB/Popular\PrivacyRights\Notice.pdf) to learn more about your privacy rights.

Similar Jobs

Senior Software Engineering Manager, FrontEnd and API

Ford Motor Company • San Juan, PR • 2h ago

Management & Administrative

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you...

2h ago

Go to Apply

Integrated Services Analytics Product Manager

Ford Motor Company • San Juan, PR • 2h ago

Management & Administrative

2h ago

Go to Apply

Sales Manager, Ford Energy

Ford Motor Company • San Juan, PR • 10h ago

Management & Administrative

In this position... The Sales Manager is a dynamic, customer-facing role responsible for supporting and accelerating the growth of Ford Energy's grid-scale and commercial BESS business. Reporting directly to the Director...

10h ago

Go to Apply

Consumer Services Specialist

UMB Bank • San Juan, PR • 16h ago

Management & Administrative

MO-REMOTE VA-REMOTE OK-REMOTE ID-REMOTE WV-REMOTE WI-REMOTE WA-REMOTE UT-REMOTE TX-REMOTE TN-REMOTE SD-REMOTE SC-REMOTE PA-REMOTE OR-REMOTE OH-REMOTE NY-REMOTE NJ-REMOTE NE-REMOTE NC-REMOTE MN-REMOTE MI-REMOTE MD-REMOTE...

16h ago

Go to Apply

Sr Account Manager

Honeywell • San Juan, PR • 20h ago

Management & Administrative

You'll manage all aspects of engagements with existing and new customers for our organization. You will build relationships and understand customer business in order to provide appropriate products or solutions. You will...

20h ago

Go to Apply

Lead Data Scientist - Autonomous Goal Management

Humana • San Juan, PR • 21h ago

Management & Administrative

Become a part of our caring community The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across our Insurance and CenterWell business segments. By collaborating with world-leading exper...

21h ago

Go to Apply

National Development Manager - inside sales

Ryder System • San Juan, PR • 1d ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : Summary The National Development Manager (NDM) expands the Ryder foot print i...

1d ago

Go to Apply

Supply Chain Planning o9 Solutions Architect, Manager

PwC • San Juan, PR • 1d ago

Management & Administrative

The Opportunity As a Supply Chain Planning o9 Consultant, Manager, you will play a pivotal role in optimizing supply chain operations and enhancing end-to-end visibility and collaboration. You will work closely with clie...

1d ago

Go to Apply

Customer Service Specialist CBS

Baylor Scott & White Health • San Juan, PR • 2d ago

Management & Administrative

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers yo...

2d ago

Go to Apply

Production & Operational Excellence Manager

Jabil • Cayey, PR • 2d ago

Management & Administrative

Cayey, PR Full time J2461715 At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experien...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)