Back to Jobs search

Customer Service Representative

Gerber Collision & Glass • Monroe, WI • 1d ago

WI Monroe - 162010

Full time

R064344

Company: Gerber Collision & Glass

Great Teams Don't Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that's built for your success? Apply today.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

This posting is part of our ongoing effort to identify qualified candidates for future opportunities. Applications are accepted on an ongoing basis

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Voluntary Daily Pay option available

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$18-$22+ per hour based on experience

At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

GMK Energy Intern Southern

INSIGHT FS • Brodhead, WI • 21h ago

Manufacturing & Warehouse

21h ago

Go to Apply

Rockford IL Home Daily CDL Truck Driver

Roehl Transport • Brodhead, WI • 21h ago

Trucking & Construction

Home daily truck driving job based in the Rockford, Illinois area. You'll operate in our Dairyland Fleet, hauling temperature-controlled freight, and you will be home every day ! You will haul mostly refrigerated loads l...

21h ago

Go to Apply

Rockford IL Home Daily CDL Truck Driver

Roehl Transport • Freeport, IL • 21h ago

Trucking & Construction

21h ago

Go to Apply

Truck Driver

Roehl Transport • New Glarus, WI • 2d ago

Trucking & Construction

In our over the road Flatbed Fleet, you'll haul unique freight mostly east of I-35 (though you may have loads that'll take you through any of the lower 48 states and Canada). As you see the nation, you'll also see many d...

2d ago

Go to Apply

3rd Shift - Production Operator - Yogurt

KLONDIKE CHEESE CO • Monroe, WI • 3d ago

Manufacturing & Warehouse

JOB REQUIREMENTS: New positions added! \$1,000 Sign on Bonus! \$1,000 Referral Bonus! 3RD SHIFT PRODUCTION OPERATOR Pay Rates: \$19.00 per hour with an additional \$2.00 shift premium, will pay more for experienced worke...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)