ServiceNow Technical Lead

NTT America, Inc. • Plano, TX • 6h ago

Req ID: 386893

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Technical Lead to join our team in Plano, Texas (US-TX), United States (US).

Location:

Remote / On-site (as required)

Job Type:

Full-Time

About the Role:

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Key Responsibilities:

Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.

Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.

Provide technical leadership and mentorship to junior consultants and developers.

Customize and configure ServiceNow applications using best practices and maintain platform integrity.

Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.

Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.

Stay current with ServiceNow releases and proactively recommend platform enhancements.

Support pre-sales activities including solutioning, demos, and proposal development.

Required Qualifications:

Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

10+ years of hands-on experience with ServiceNow platform development and administration.

Proven track record of successful ServiceNow implementations in enterprise environments. - 5+ Years

Certifications (Required/Preferred):

Required:

Junior - CSA and at least 1 CIS-(any) and CAD

Intermediate - CSA and at least 2 CIS-(any) and CAD

Senior - CAS and at least 3 CIS(Any) and CAD

Skills & Competencies:

Strong understanding of ServiceNow architecture and data model.

Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.

Experience with Agile methodologies and DevOps practices.

Excellent communication, presentation, and stakeholder management skills.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Why Join Us?

Work with a team of passionate ServiceNow experts.

Opportunity to lead high-impact digital transformation projects.

Competitive compensation and benefits.

Continuous learning and certification support.

Required Qualifications:

10+ years of ServiceNow Technical experience in ITSM, ITOM, CSM and HRSD

LI_NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .

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