ADMINISTRATIVE SUPERVISOR
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ADMINISTRATIVE SUPERVISOR
Salary
$65,276.64 - $77,461.80 Annually
Location
Houston, Texas
Job Type
Full Time
Job Number
39377
Department
Administration and Regulatory Affairs
Opening Date
08/20/2026
Closing Date
9/6/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: All Persons Interested
Section: 311 Call Center
Reporting Location: 2805 McKinney St, 3rd Floor
Workdays & Hours: Monday - Friday*
*Subject to Change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Supervises and directs personnel engaged in communications and various record-keeping activities and provides general information and customer assistance for quality service.
Supervises the daily activities of the Communication Center and offers technical assistance to ensure an effective operation.
Plans, organizes and schedules resources to meet current and future production requirements.
Prepare daily operational reports indicating any malfunctions of equipment and those programs that are carried to another shift.
Handles difficult calls from the public to ensure the most effective procedures are implemented.
Monitors the productivity and performance of 3-1-1 telecommunicators.
Assists with developing and updating manuals, such as policies and procedures and training.
May be required to be 'on call' during emergency situations.
Working Conditions
The position is physically comfortable, the induvial has discretion about walking, standing, etc
This is a Houston Public Works Emergency Management position at the Tier I Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field.
EXPERIENCE REQUIREMENTS
Three years of experience in personnel, administration, accounting or a closely related field are required.
Directly related professional experience may be substituted for the education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
None
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skill assessment evaluation.
SAFETY IMPACT POSITION: Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 22
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6020.
If you need special services or accommodations, call 832-393-6020. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
What is the highest level of education you have completed?
Less than a high school diploma/ GED
High School diploma/GED
Associate's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field.
Bachelor's degree or higher in Business Administration, Accounting, Political Science, Psychology or a closely related field.
02
How many years of verifiable experience in personnel, administration, accounting or a closely related field to the position do you currently have?
Less than 3 years of experience
3 years but less than 5 years of experience
5 years but less than 7 years of experience
7 or more years of experience
No related experience
03
Which of the following functions have you had experience with in your current or previous role? (Check all that apply) professionally. (Please do not enter "see resume".)
Maintaining logs and databases
Data Entry
Problem Solving
Customer service (in person and telephone)
None of the above
04
How many years of verifiable experience do you have working in a supervisory capacity?
0 - 1 year of experience
2 - 3 years of experience
4 - 5 years of experience
6 years or more years of experience
No supervisor experience
05
In your most current or previous employment, how many years of verifiable experience do you have working in a Call Center?
Less than 1 year of experience
1 year of experience
2 years of experience
3 or more years of experience
I have no experience working in a Call Center
06
Are you a current 311 Telecommunicator Supervisor?
Yes
No
07
Are you able to work nights and weekends?
Yes
No
08
Which of the following software applications are you proficient?
BEGINNER: Perform daily word processing tasks in Word, enter correct data, create a database, import data from Excel in Access, format cells, rows and columns in Excel, create a PowerPoint presentation file with a title slide, bullet points and place in slide loop mode; creates a new e-mail message, checking e-mail in Outlook
INTERMEDIATE: Basic formatting and create a variety of templates, mail merges in Word; create primary key to associate data between multiple tables, create a select query in Access; create, modify, and format charts, use graphic objects to enhance worksheets & charts in Excel; add special affects to presentation (design and animation) in PowerPoint; reply, forward, print and delete an e-mail message in Outlook.
ADVANCED: Manage table data, sort and filter merges in Word, create a split form and report and back up your databases in Access; use the filter and formula functions to manipulate data in Excel; transition presentation slides, link Excel charts to presentation and add voice in PowerPoint; delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.
EXPERT: Produce table of contents, footnotes, endnotes, bookmarks in Word, manage Macro commands, and manage database objects in Access, use advance formula functions (Vlookup, IF, IS) manage macro commands, group rows in Excel; publish presentation online, embed objects into presentation in PowerPoint; managing multiple calendars, set rules for incoming mail, create subfolders for mail to be placed in Outlook.
I have no experience in working with Microsoft Office Products
09
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question
