Sr. Media Specialist TAM, AWS Enterprise Support, Strategic Industries

Amazon • New York, NY • 1h ago

Description

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows.

Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions, Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed, the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.

Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Media Specialist TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.

Key job responsibilities

As a Senior Media Specialist TAM, you will:

Complete the onboarding and off-boarding requirements of assigned key customers.

Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.

Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.

Interface with customer project managers and technical owners to understand requirements and deliver product releases.

Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.

Work with Engineering managers to ensure delivery of product features to meet customer requirements.

Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.

Verify implemented product features and test multi-product customer project workflows.

Communicate with customers and internally across, up, and down customer organizations.

Mentor junior Media Specialist TAMs and Engineers.

Define and implement team level metrics and processes.

Note: This role requires the ability to work out of an AWS office in Herndon, VA, Pittsburgh, PA, New York, NY or Atlanta, GA.

A day in the life

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Basic Qualifications

5+ years of design/implementation/operations/consulting with distributed applications experience

5+ years of technical engineering experience

4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities

2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business

Preferred Qualifications

Experience in a 24x7 operational services or support environment

Experience in internal enterprise or external customer-facing environment as a technical lead

Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)

Adaptive bitrate video streaming and delivery technologies

Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually

USA, NY, New York - 169,000.00 - 228,600.00 USD annually

USA, PA, Pittsburgh - 153,600.00 - 207,800.00 USD annually

USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually

Amazon

Go to Apply

Share this job

Similar Jobs

Sr. Specialist, Supply Chain - Supplier Enablement, Engagement, and Development

conEdison • New York, NY • 20h ago

Manufacturing & Warehouse

Required Education/Experience Master's Degree in Supply Chain, Sustainability, Environmental Science, Engineering, Data Analytics, or related field, and minimum 2 years of related work experience or Bachelor's Degree in...

20h ago

Go to Apply

Warehouse Associate

Power-Flo Technologies • New Hyde Park, NY • 23h ago

Manufacturing & Warehouse

New Hyde Park, NY, New Hyde Park, NY, US Salary Range: $17.00 To $20.00 Hourly Power-Flo Technologies is now hiring a full-time warehouse associate to join our New Hyde Park team. Full-Time. Monday - Friday. 9:30 AM - 6:...

23h ago

Go to Apply

Payments - Industry Solutions - Executive Director

JPMorgan Chase • New York, NY • 1d ago

Manufacturing & Warehouse

Are you ready to drive sponsor-backed treasury and payments wins for portfolio companies in JPMorganChase TS-FSG? If so, you found the right team! As an Industry Solutions Director - Sponsor Payments Executive within JPM...

1d ago

Go to Apply

Senior Supply Chain Planner

AbbVie • Florham Park, NJ • 1d ago

Manufacturing & Warehouse

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a r...

1d ago

Go to Apply

Warehouse Lead

Hubbell Power Systems • Westbury, NY • 1d ago

Manufacturing & Warehouse

Warehouse Lead Apply now » Date: Aug 18, 2026 Location: WESTBURY, NY, US, 11590 Company: Hubbell Incorporated Job Overview Experienced warehouse associate capable of leading others in the receiving and unloading carriers...

1d ago

Go to Apply

Warehouse Worker

Aerotek • Montville, NJ • 1d ago

Manufacturing & Warehouse

Warehouse Worker Needed at Instrument Distribution Company on First Shift Please apply and can start within the same week of Applying! Shift: 9:30am-6:30pm (Monday-Friday) Location: Pinebrook, NJ Pay: $19/hour ; Overtime...

1d ago

Go to Apply

Supply Chain Coordinator

B&H Photo • New York, NY • 2d ago

Manufacturing & Warehouse

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional'...

2d ago

Go to Apply

Union Mechanic 2

Sunbelt Rentals • Bronx, NY • 5d ago

Manufacturing & Warehouse

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site wi...

5d ago

Go to Apply

Warehouse Part Time Overnight

Lowe's • East Rutherford, NJ • 5d ago

Manufacturing & Warehouse

Your Impact at Lowe's As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You'll unload deliver...

5d ago

Go to Apply

Warehouse Part Time Overnight

Lowe's • Garden City, NY • 5d ago

Manufacturing & Warehouse

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)