Medical Assistant Supervisor

The Brien Center for Mental Health • Pittsfield, MA • 2d ago

Weekdays, 1st Shift! Job Summary: Supervises agency medical assistants, providing back-up floating medical assistant coverage as needed, schedules client appointments, and manages medical charts and related information. Essential Job Functions: - Adheres to all applicable state and federal regulations; ensures compliance with the organization\'s policies and procedures, code of conduct, and all applicable regulatory requirements. - Interviews, hires, and trains new medical assistants. - Provides bi-weekly/monthly supervision of medical assistants. - Oversees management and distribution of phone call volume for nursing (i.e., when nursing is transitioning into new positions or short staffed.). - Routes medication refill request overflow for four facilities. - Ensures accuracy of alternative outcomes for all provider appointments. - Manages time off requests fairly to ensure balance of coverage. - Screens incoming phone calls for medical staff members and ensures prompt attention to any message left for medical staff members. - - Makes every effort to return phone calls on the same day received. - Schedules medical staff member appointments according to the scheduling policy, including any client services transactions, meetings, and time off, when applicable. - Distributes Massachusetts Awareness Prescription Assessment Tool (MassPATs) to medical staff. - Serves nursing in the completion of prior authorization documents, when necessary. - Obtains lab results at the request of medical staff. - Procures both urine and oral swap toxicology screen collections. - Collaborates with medical staff members and clients with referrals to other agencies for additional support services, when appropriate. - Serves as point of contact for insurance companies, when applicable, to secure any necessary authorization related to paperwork. - Establishes clients with non-emergency transportation (PT1) access and schedules rides, when appropriate. - Responds to patients with general medication questions, prior authorizations, and renewals. - Connects clients with nursing for more complex issues. - Prepares pertinent client refill request information and distributes to the appropriate nurse. - Monitors vitals per request of medical staff member. Qualifications: - High School diploma, General Equivalency diploma (GED) or Associates degree. - Minimum 4 years of prior experience working in a medical office with 2-3 years of prior office manager experience preferred. - Certified Medical Assistant preferred. - Proficient computer skills. - Demonstrated ability to work with diverse communities and support diversity, equity, and inclusion initiatives. - Ability to maintain professionalism and confidentiality. - Ability to work as part of a team. - Ability to work in a fast-paced environment. - Ability to manage multiple projects simultaneously with a high regard for detail and accuracy. - Ability to manage multiple telephone lines. - Ability to enter information timely and accurately. - Ability to learn electronic medical record systems. - Valid driver\'s license and use of personally insured vehicle for agency business. View or apply for Open Positions at the Brien Center{target="_blank" rel="noopener noreferrer"}

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