Parts Customer Service Rep

Robert Half • Matawan, NJ • 59min ago

Description

We are looking for a Parts Customer Service Representative to join a service-focused team in New Jersey. This contract opportunity with potential for a permanent role is well suited for someone who communicates confidently, handles a steady flow of customer interactions, and enjoys learning the details of a specialized product line. The position supports customers by phone and in person while helping with order-related tasks and general parts support in a collaborative work environment.

Responsibilities:

Respond to customer inquiries via phone, email, and in person regarding truck parts, pricing, and availability.

Process customer orders accurately and efficiently.

Assist customers in identifying the correct parts for their equipment and vehicles.

Generate quotes and provide product recommendations.

Coordinate with warehouse and sales teams to ensure timely order fulfillment.

Track and resolve customer issues, returns, and warranty claims as needed.

Maintain accurate customer and order records within the company system.

Follow up with customers regarding order status and outstanding requests.

Build and maintain strong customer relationships through professional communication and service.

Requirements

Previous customer service, inside sales, parts counter, or order processing experience preferred.

Experience in the trucking, automotive, heavy equipment, diesel, or transportation industry is a plus.

Strong communication and problem-solving skills.

Proficiency with Microsoft Office and computer-based order entry systems.

Ability to multitask and prioritize in a fast-paced environment.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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