Title: (Hybrid) Journey HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll
Department: SAP Functional Products
Location:
Sacramento, CA, US, 95817-1899
Category: Information Technology/Telecommunications
Minimum Pay Rate: $119,308.80
Maximum Pay Rate: $158,059.20
Civil Service Status: Civil Service
Apply by Date: 09/14/2026
Posting Type: Open
SMUD is seeking an experienced Journey Enterprise Technology Analyst to join a highly skilled team of IT professionals. This role is dedicated to implementing, enhancing, and optimizing leading-edge enterprise applications primarily within our Human Capital Management (HCM) ecosystem.
As a journey-level functional analyst, you will lead high-impact projects and serve as a strategic partner to our business units. You will drive process transformation by championing industry best practices and leveraging emerging technologies within SAP SuccessFactors, core Payroll solutions, and ADP/WFS (WorkForce Software) Time and Attendance platforms.
If you are a proactive problem-solver who excels at bridging the gap between complex business processes and modern cloud technology, this role offers a powerful opportunity to shape the future of SMUD's enterprise operations and integrated system landscape.
SMUD's IT department has frequently been named in ComputerWorld's top 100 best places to work in IT and is also one of the Sacramento area's top employers. We are looking for IT Analyst with extensive experience designing and configuring Success Factors, EC Payroll and/or WFS/ADP Time and Attendance applications to meet business needs and who are adept at managing concurrent assignments of varying complexities, and can work effectively independently or in a team while being open to learning new technologies and acquiring new skill sets.
Key Responsibilities:
Manage the end-to-end delivery of enterprise solutions, leading the design, configuration, testing, deployment, and continuous optimization of SAP SuccessFactors, WFS/ADP Time, and Payroll systems to meet strategic business needs.
Own the creation of functional designs and technical specifications, configuration and execution of rigorous system testing, and the management of end-to-end upgrade cycles for core HCM, time, and payroll applications.
Manage system upgrades, outages, and integration points, troubleshooting complex issues to resolve root causes and ensure the continuous availability of critical HCM platforms.
Act as a trusted internal consultant to business partners, designing strategic technical solutions and upskilling the broader team to scale internal HCM platform expertise.
Proactively identify and implement industry best practices to optimize SuccessFactors, Payroll, and Time & Attendance solutions.
Partner with business stakeholders to drive digital transformation by evaluating and pitching emerging technologies, automation, and integration enhancements that improve system efficiency and user experience.
We are posting this opportunity for the Journey level along with our Intermediate and Entry level positions. The department will be filling one position at either of those levels. If you are interested in the Intermediate and Entry level positions you will need to apply to those positions separately.
This position requires weekly onsite in-office work.
SMUD Official Classification: Enterprise Technology Analyst Journey
Purpose
Performs specialized business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; serves as a key functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.
Nature and Scope
There are five (5) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience and qualification requirements:
Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual's experience and performance) within the series:
Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
Intermediate: Incumbent continues to acquire the knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job.
Non-Flex Classifications (that promote from lower-level classes to higher level classes and require an examination, such as an interview, based upon individual experience and performance) within the series:
Senior: Advanced journey level resource who is responsible for advanced assignments, as dictated by the work needing to be performed; may serve in a lead and/or supervisory capacity.
Principal: Subject matter expert/lead/supervisory level and is responsible for leading the most advanced work, as dictated by the work needing to be performed.
Entry/Intermediate to Journey: Incumbents at the entry (or intermediate) level are required to successfully "progress" to the journey level within 60 months of appointment to remain within the job series.
Seniors and Principals must be hired through a promotional process and do not automatically progress from lower levels in the series.
Duties and Responsibilities
Incumbents will focus on the following five specialty areas detailed below:
Enterprise Systems Design
Enterprise Applications - Modifications and Enhancements
Enterprise Applications - Optimization
Enterprise System Reporting
Project Management - Functional/Technical Focus
Enterprise Systems Design:
Designs and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners; documents business processes and transaction steps; defines codes and values; addresses integration issues; develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.
Enterprise Applications - Modifications and Enhancements:
Assesses the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; facilitates user group forums; performs workflow and process assessments; identifies impacts to business processes; revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.
Enterprise Applications - Optimization:
Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training; establishes training needs and develops training materials; conducts classroom and on-the-job training; troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.
Enterprise System Reporting:
Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.
Project Management - Functional/Technical Focus:
Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects from the functional and/or technical perspective in accordance with established task objectives and schedules as outlined in the project plan/contract; performs or assists in the functional or technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
Other:
Assists in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results; administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
Performs other related duties as needed to include working outside of typical business hours when necessary.
Required Education
High School diploma or equivalent.
Required Experience Qualifications
At least three (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.
Desirable Qualifications
Education: High school diploma or equivalent. A bachelor's degree in Information Technology, Business Systems, or related field is desirable.
Experience : Five or more (5+) years of progressive experience supporting enterprise HRIS, payroll, or timekeeping ecosystems, including hands-on configuration experience with one or more of the following: SAP SuccessFactors Core HR, SF ECP, WFS/ADP Time and Attendance.
Knowledge: Solid understanding of Success Factors enterprise HRIS ecosystems, Success Factors payroll and WFS/ADP time systems, data structures, and integration points, alongside familiarity with standard system development lifecycle (SDLC) methodologies.
Skills: Exceptional analytical and troubleshooting skills, with hands-on expertise in requirements gathering, rigorous system testing, and user support. Demonstrated ability to communicate clearly and work effectively both independently and collaboratively.
Familiarity with S/4HANA core HR data replication, cost center integrations, or financial system touchpoints with SuccessFactors.
Certification in SAP Success Factors EC, ECP, or WFS/ADP Time and Attendance.
Knowledge Of
Enterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; applications of implementation strategies; concepts of the system development lifecycle; concepts of data modeling, structured query language, scripting, report design, data maintenance and retrieval; moderately complex computer systems and resources, electronic records, and database administration functions; techniques and practices for resolving moderately complex technical issues; methods and techniques of planning, organizing, and overseeing work activities; techniques for exercising leadership and authority; methods and techniques of training staff; basic budgeting techniques; fundamentals of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.
Skills To
Assess business processes and match user requirements to system capabilities; develop detailed specifications; determine system integration points; develop testing criteria and conduct testing; troubleshoot moderately complex user and system problems; perform ad hoc reporting and make script changes to reports and forms; act as functional lead on moderately complex projects; identify, assess, and coordinate training needs for staff; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare routine technical, statistical and/or analytical reports and presentations; express ideas/facts clearly and concisely one-on-one or to groups, taking into account the audience and nature of the information; stay abreast of new IT technology, tools and methods to support and develop business applications; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in and with diverse teams.
Physical Requirements
Applicants must be able to perform the essential job functions with or without a reasonable accommodation.
Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.
Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.
An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform "substantially similar work," when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.
SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.
Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.
Hybrid Work
This position will be required to work onsite one or more days a week on a regular basis; sometimes more or less, depending on the work and, at any of our SMUD locations. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to remote work will continue to evolve. Please be aware that should SMUD's business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.
CalPERS
SMUD is a CalPERS agency . As a member of the California Public Employees' Retirement System (CalPERS), SMUD offers eligible employees access to a defined benefit pension plan along with other valuable retirement and health benefits. This program helps provide financial security both during your career and after retirement. To learn more about CalPERS and the benefits it offers, please visit www.calpers.ca.gov .
SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.
Req ID: 3094
