Customer Service Representative

Robert Half • Calistoga, CA • 10h ago

Description We are looking for a Customer Service Representative for a Contract position based in Calistoga, California. This role supports customers, consumers, and internal teams by handling service inquiries, coordinating order-related activities, and keeping account information accurate and up to date. The ideal candidate brings strong communication skills, solid administrative ability, and a consistent focus on accuracy, responsiveness, and follow-through.

Responsibilities:

Support the sales team with administrative tasks by updating customer records, maintaining account details, and organizing sales-related documentation.

Compile routine reporting, collect invoice backup, and assist with reconciliation activities to help ensure timely submission to finance partners.

Investigate account, order, and billing discrepancies and work across departments to resolve issues and maintain accurate information.

Respond to consumer questions and concerns, coordinate follow-up actions, and arrange related correspondence, product shipments, or package distribution as needed.

Partner with e-commerce and internal teams to address consumer order matters, product availability questions, and service-related issues.

Provide backup assistance for order entry, order processing, shipment coordination, and daily invoicing during peak periods or team absences.

Review incoming orders and supporting documents for completeness and accuracy, helping to resolve shipment, invoice, and account issues promptly.

Communicate clearly with customers and internal stakeholders regarding order updates, shipment status, and routine service needs.

Protect confidential company, customer, financial, and employee information by following privacy, security, and record-handling standards and escalating concerns when appropriate. Requirements - At least 2 years of experience in customer service, call center support, or a similar client-facing administrative role.

Hands-on experience with order entry, inbound call handling, and general customer service support.

Ability to manage both inbound and outbound communication professionally and efficiently.

Strong attention to detail with the ability to maintain accurate records, invoices, orders, and account information.

Effective communication skills and the ability to collaborate with cross-functional teams such as Sales, Finance, Customer Service, and E-Commerce.

Strong organizational skills with the ability to balance multiple priorities and meet deadlines in a fast-paced environment.

Ability to handle sensitive information responsibly and follow confidentiality and information security expectations. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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