Overview
To provide a variety of administrative support functions in support of the daily operations of the Personal Finance Management Branch. Evaluate and research inquiries from internal/external sources and/or members; respond to, resolve or arrange for resolution. May serve as contact coordinator by handling phone calls, advising members to complete online forms, and/or schedule financial counseling appointments, or refer member to appropriate staff member.
Responsibilities
Maintain data files, folders, spreadsheets, and related documentation
Monitor, sort, and distribute correspondence, E-mail, incoming mail, faxes, E-messages, and internal oral communication
Identify, investigate, and resolve discrepancies and/or processing issues, including documentation and time-sensitive issues
Monitor, track, and update action items in databases
Complete data entry in automated systems
Gather and prepare data for various reports and projects
Review counseling notes, modification requests and data; take appropriate action
Respond to and process proposals from outside debt management agencies
Act as liaison for outside debt management agencies
Operate and maintain standard office equipment
Maintain inventory, order and stock office materials and supplies
Serve as mentor/trainer, and provide guidance and assistance to team members
Perform other duties as assigned
Qualifications
Experience in performing administrative support functions
Ability to maintain confidentiality
Ability to work independently and in a team environment
Effective clerical, technical or administrative skills
Effective organizational, planning, and time management skills
Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill following, interpreting, and applying guidelines, procedures, practices, and regulations
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective skill performing mathematical calculations with a high degree of accuracy
Effective skill communicating with all levels within an organization
Basic research, analytical, and problem solving skills
Effective skill interacting tactfully and effectively in difficult situations
Effective verbal and written communication skills
Effective database, word processing, spreadsheet, and presentation software skills
Desired Qualifications
Working knowledge of NFCU products, services, programs, policies, and procedures
Additional Information
Hours:
Monday - Friday, 10:30AM - 7:00PM Flex
Location:
5510 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 32011
