Summary The primary purpose of this position is to act as the Supervisory Medical Administration Specialist to the Deputy Chief, Business Office within the Performance Management & Data Section at the Tennessee Valley Healthcare System (TVHS) Responsibilities Supervisory Medical Administration Specialist for the BO, reporting directly to the Chief of the BO. This position is primarily responsible for the implementation of streamlined processes & procedures that will systematically improve processes both within the Business Office and associated processes throughout the VAMC, including Community Clinics. The major duties of this position include but are not limited to: Track and report performance improvement and data management related activities affecting the operational efficiency and effectiveness of program Develop procedures for establishing, operating, and assessing the effectiveness of patient administration and processing data quality systems Review the work of staff members at various stages of completion to assure compliance Investigates and analyzes adverse VHA patient administration and processing data quality trends or conditions and initiates corrective action Consults with staff and managers to identify opportunities for related data quality improvement Assesses the productivity, effectiveness, and efficiency of administrative support and staff activities Identifies and corrects problems as they pertain to capturing accurate workload information Develop ways to obtain or develop data tools to evaluate the operations which requires development of policies and guidelines Work Schedule: 7:30am-4:00pm, Monday-Friday Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administrative Specialist/PD706980 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/27/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Requires significant knowledge and skill of specialized reports and techniques to accurately and timely analyze and evaluate the effectiveness and efficiency at the facility level. Ability to manage and oversee personal and programs to ensure work is completed in accordance with VHA Directives, Handbooks, and Chief Business Office Procedure Guidebooks (Hospital Policy Manuals). Ability to identify and correct problems as they pertain to capturing accurate workload information. Strong knowledge in Decentralized Hospital Computer Program Systems (VISTA) and Business Office Software programs and reports and functional ability in the use of Microsoft Access, Word, PowerPoint, and Excel. Knowledge and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of VHA patient administration and processing operations. Knowledge of pertinent laws, regulations, polices, and precedents that affect the use of program and related support resources in VHA patient administration and processing activities. Skilled in the ability to communicate orally and in writing with strong presentation skills. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies.
