Overview
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Joining the Microsoft Business Operations team will bring you close to the customer and a leading edge go-to-market team. The team has a dynamic, mission-driven culture, with a high degree of passion to meet the needs of US Government customers with a range of solutions. We offer unique opportunities to work across global projects and teams in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
As a member of the Microsoft Business Operations team, the Operations Deal Manager (ODM) is accountable to operationally enable pre-sales processes for US government customers by owning pipeline creation, managing critical deals, issue resolution, and supporting the post-sales deal lifecycle. These strategic partnerships are highly customized, and you will be expected to build consistent, repeatable, and scalable processes on a global level. An ODM interfaces with field sales teams, product and service launch teams, and Business Process Outsourcing teams to ensure contract to cash policies and processes are built, deployed, and managed compliantly and efficiently. Additionally, the role is accountable for driving operational excellence throughout service delivery by identifying and creating solutions and process enhancements.
Responsibilities
Execute specific contract to cash functions for US government customers and partners, including a mix of manual data entry for custom processes, alongside monitoring deal automation flow.
Develop deep field and partner sales knowledge as well as understanding of the Microsoft sales process (or similar industry sales process).
Collaborate with senior business stakeholders including Microsoft sales teams and Microsoft partners to track deal status and arrival patterns.
Build and scale processes and capabilities to enable future growth of strategic partnerships and new business models.
Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification.
Understand and apply financial and regulatory controls that drive compliance and provide direction to enable stakeholders to design compliant partnership deals.
Ensure policies and processes are enforced and communicated. Accountable for tracking, resolving, and determining root cause of escalations.
Leverage reporting and analytics to manage end-to-end contracts to cash functions.
Communicate across all levels, including senior management.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Operations, Business, Supply Chain, Finance or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
Other qualifications:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification : This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
Preferred Qualifications
Detail oriented with proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.
Able to work in a pressured environment to tight deadlines when required.
United States Government (USG) contractor experience is a plus
Government industry knowledge to shape transformational business deal construction.
Master's Degree or MBA
A track record of exceptional partnering across a wide array of internal business groups, executive stakeholders and execution partners with ability to build solid relationships with individuals at all levels
Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment
Effective communication skills with ability to build solid relationships with individuals at all levels.
Proven ability to independently and effectively create solutions that can be globally implemented and ability to influence others in their adoption
Effective analytical, problem solving and decision-making skills
Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)
