Legal Operations Program Manager

Cushman & Wakefield • Chicago, IL • 1h ago

Job Title

Job Description Summary

The Legal Operations Program Manager leads and coordinates the global programs, projects, and cross-functional initiatives that keep the Legal Operations function running smoothly. This role owns day-to-day workflow design, process governance, and performance tracking - managing program plans, maintaining key performance indicators, coordinating stakeholder engagement and change management, and giving the Legal Operations Leader clear visibility into progress, risks, and outcomes across the department's active initiatives.

Job Description

Lead and manage global Legal Operations programs and projects, ensuring alignment with departmental priorities, timelines, milestones, and success measures.

Once developed, own the department's centralized intake process and front-door experience, ensuring requests are triaged, routed, and tracked consistently across the team.

Develop and maintain program governance materials - project plans, status updates, risk logs, stakeholder communications, and executive-ready reporting - for review with the Legal Operations leader.

Maintain and report against key performance indicators (KPIs) and adoption metrics established in partnership with the Legal Operations leader, providing visibility into progress, effectiveness, and value realization.

Own the department's internal communications and change-management cadence - including newsletters, adoption campaigns, training coordination, and stakeholder engagement - to drive awareness and consistent use of Legal Operations tools and processes.

Partner with Legal, Compliance, TDS, EHS, Risk, and other cross-functional stakeholders to coordinate execution and support successful implementation of programs and initiatives.

Identify opportunities to improve, standardize, or streamline recurring department workflows, and lead process-improvement efforts from design through implementation.

Coordinate governance forums, working groups, and stakeholder meetings to ensure alignment, accountability, and timely resolution of issues or dependencies.

Maintain the department's knowledge, learning, and reference resources - training materials, onboarding guides, and process documentation - to support consistent adoption across the team.

Track and report on technology usage and platform adoption across the Legal Operations tool set, flagging gaps or training needs

Evaluate outcomes for owned programs and workstreams and recommend adjustments to improve efficiency and user experience.

Bachelor's degree preferred.

5+ years of project management, program management, legal operations, or similar, transferable experience preferred.

Proficient in Microsoft Office Suite or comparable applications, including Word, Excel, PowerPoint, Teams, SharePoint, Visio, Power BI, Power Automate, and Outlook.

Proficient and curious in AI

Demonstrated ability to manage multiple workstreams, timelines, stakeholders, and deliverables at once.

Excellent stakeholder management and communication skills, with the ability to prepare clear, executive-ready updates.

Comfortable partnering with a functional leader to translate strategic priorities into executable, well-governed workstreams.

Strong analytical, organizational, and problem-solving skills, with a bias toward simplifying and standardizing recurring work.

Willingness to challenge the effectiveness of current processes and procedures, constantly seeking ways to improve efficiency.

Results-oriented, self-motivated team player with excellent attention to detail and consistent follow-through across cross-functional teams.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 117,618.75 - $138,375.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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