Senior Manager - Operations Readiness

CVS Health • Utah, Utah • 4d ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager - Operations Readiness will lead the Operations Readiness function within the MWB Business Operations Team, supporting the MWB organization by ensuring operational changes are effectively designed, prepared, and embedded into day-to-day execution. This role owns the end-to-end readiness lifecycle for operational initiatives and changes, ensuring processes, roles, performance measures, and support models are clearly defined and scalable.

The Senior Manager will partner closely with Operations Innovation and Technology teams, operational leaders, Change Management, and Training to ensure initiatives are operationally sound, ready for deployment, and successfully adopted across MWB teams.

Leadership & Talent Development

Provide oversight of an extended process development and readiness team, including both direct and dotted-line contributors.

Identify, develop, and deploy top operational talent through targeted stretch assignments and intermittent support models aligned to enterprise priorities.

Build a sustainable pipeline of operational readiness and process capability across MWB.

Operational Readiness & Partnership

Partner closely with Operations Innovation and Technology teams, operational leaders, Change Management, and Training to shape and deliver end-to-end operational readiness for MWB initiatives.

Ensure operational perspectives are incorporated early and consistently throughout initiative planning and execution.

Act as a trusted advisor to leaders on operational impacts, dependencies, and readiness risks.

End-to-End Readiness Ownership

Represent Operations throughout the full initiative and change lifecycle, including:

Designing, governing, and continuously improving intake, evaluation, and prioritization processes for operational initiatives and change requests

Assessing operational value, feasibility, dependencies, and alignment to the enterprise roadmap

Defining change impact, scope, and prioritization across affected teams and processes

Gathering, documenting, and validating end-to-end operational process requirements

Making key workflow, policy, roles, and process design decisions to enable successful execution

Defining operational performance measures, KPIs, and readiness success criteria

Supporting testing, operational validation, and readiness sign-off activities

Driving issue resolution, stabilization, and continuous optimization post-implementation

Change Management & Adoption

Lead Change Management for all MWB teams using a standard, repeatable, and scalable operational change framework.

Partner closely with Training teams to ensure role clarity, skill readiness, and effective enablement prior to and following go-live.

Process Excellence & Continuous Improvement

Drive standardization, clarity, and simplification across MWB operational processes.

Identify systemic pain points and readiness gaps and implement durable process improvements.

Foster a culture of accountability, continuous improvement, and operational excellence across teams.

Required Qualifications

5+ years of experience in operations readiness, process management, business operations, or organizational transformation.

Experience leading cross-functional operational change and readiness initiatives.

Preferred Qualifications

Strong expertise in operational process design, change impact assessment, and readiness execution.

Excellent executive communication, stakeholder engagement, and problem-solving skills.

Experience with structured change or continuous improvement methodologies (e.g., Lean, Six Sigma, scrum) preferred.

Ability to operate effectively in a complex, fast-paced environment and influence outcomes across organizational boundaries.

Education

Bachelor's degree in Business, Operations, Management, or related field or equivalent work experience.

Pay Range

The typical pay range for this role is:

$67,900.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 09/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Similar Jobs

Program Manager 3 - Propulsion Systems

Northrop Grumman • Magna, UT • 2h ago

Management & Administrative

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunit...

2h ago

Go to Apply

Program Manager 3 - Propulsion Systems

Northrop Grumman • Corinne, UT • 2h ago

Management & Administrative

2h ago

Go to Apply

Quality Manager

Carlisle Companies, Inc. • Tooele, UT • 4h ago

Management & Administrative

Job Summary This position is responsible for the leadership and direction of quality initiatives along with the performance of products manufactured. This position is responsible for the development and implementation of...

4h ago

Go to Apply

Security Officer - Cleared Preferred

Allied Universal • Salt Lake City, UT • 12h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

12h ago

Go to Apply

Senior Software Engineering Manager, FrontEnd and API

Ford Motor Company • Salt Lake City, UT • 19h ago

Management & Administrative

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you...

19h ago

Go to Apply

Integrated Services Analytics Product Manager

Ford Motor Company • Salt Lake City, UT • 19h ago

Management & Administrative

19h ago

Go to Apply

Sr Account Manager

Honeywell • Salt Lake City, UT • 1d ago

Management & Administrative

You'll manage all aspects of engagements with existing and new customers for our organization. You will build relationships and understand customer business in order to provide appropriate products or solutions. You will...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Hurricane, UT • 1d ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

1d ago

Go to Apply

Customer Service Representative

Adecco US, Inc. • Salt Lake City, UT • 1d ago

Management & Administrative

Adecco is currently assisting a local Customer in their search for Customer Service Representative positions in Salt Lake City, UT . This is a great opportunity to further your existing skills as a C ustomer Service Repr...

1d ago

Go to Apply

Counterintelligence/Information Operations Intelligence (CI/IOI) Analyst - Senior

General Dynamics Information Technology • Ogden, UT • 1d ago

Management & Administrative

Req ID: RQ226948 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Intelligence Operations and Analysis Skills: Intelligence Ana...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)