Operations Supervisor - New Bedford Harbor Hotel, Downtown New Bedford, MA

Lafrance Hospitality • New Bedford, MA • 13h ago

Join our Team! New Bedford Harbor Hotel is looking for an Operations Supervisor to join the Leadership team!

Our Operations Supervisor oversees day-to-day operations to ensure all our guests receive an exceptional experience while maximizing profitability. This position provides leadership, coaching, and operational support across key departments, including Harbor Hotel Front Desk, Housekeeping, 222 Union Food & Beverage.

The ideal candidate is a hands-on hospitality professional with strong leadership skills, sound business judgment, and a commitment to maintaining the highest standards of guest service and operational excellence.

Key Responsibilities

Assume responsibility for departments as assigned by the General Manager.

Provide leadership, support, training, and development to operational staff

Mentor, coach, counsel, build teams, and evaluate employee performance to promote a positive and high-performing work environment.

Develop and implement incentives, strategies, and training programs to ensure compliance with Lafrance standards.

Conduct weekly and monthly reviews of financial daily reports and Profit & Loss statements.

Monitor and analyze guest satisfaction scores with staff and management, identify opportunities for improvement, and develop strategies to enhance the guest experience.

Ensure guest reviews are responded to promptly and professionally.

Respond promptly and effectively to guest and employee needs, concerns, and requests.

Develop and oversee food and beverage events, including staffing, service execution, and food quality.

Ensure compliance with food and beverage standards and procedures.

Participate in weekly management meetings and monthly department meetings.

Support the onboarding and training of new Supervisors as assigned.

Assist with coverage across departments as needed to maintain smooth hotel operations.

Perform other related duties and responsibilities as assigned by the General Manager or Regional Director of Operations (RDO).

PAY: $18 -$21 PER HOUR

JOB TYPE: FULL - TIME, Weekends & Holidays

What We're Looking For

We are seeking a motivated hospitality leader who is comfortable being hands-on, supporting multiple departments, developing employees, and driving both guest satisfaction and financial performance. The successful candidate will bring a positive attitude, strong attention to detail, and a passion for creating an outstanding hotel experience.

Apply today to become an integral part of our leadership team!

Requirements

Availability and flexibility to work across all hotel departments as operational needs require.

Solid knowledge of the hotel and hospitality industry, gained through relevant experience and/or training.

Strong general business acumen with the ability to contribute to the ongoing development and success of the hotel.

Proven managerial, leadership, and team-building skills.

Excellent verbal and written communication skills, with the ability to effectively communicate with guests, employees, vendors, and management.

Strong problem-solving and decision-making skills.

Commitment to exceptional guest service and operational excellence.

Ability to lead by example in a fast-paced hospitality environment.

Benefits

DailyPay - Get Paid Any Day!

Company Wide Hotel Room Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Similar Jobs

Hotel Room Attendant - Housekeeping - TownePlace Suites, Wareham, MA

Lafrance Hospitality • Wareham, MA • 1d ago

Retail & Hospitality

TownePlace Suites by Marriott Hotel located in Wareham, MA at 50 Rosebrook Place is looking to hire Part -Time Hotel Room Attendant. We want you to join our team at the TownePlace Suites as a Hotel Room Attendant! At our...

1d ago

Go to Apply

Retail Sales - Part Time

Lowe's • Seekonk, MA • 2d ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

2d ago

Go to Apply

Housekeeper - Laundry Attendant - TownePlace Suites, Westport, MA

Lafrance Hospitality • Westport, MA • 3d ago

Retail & Hospitality

Join us at TownePlace Suites Westport, MA. We are excited to add new members to our team. We are looking for Part-Time Hotel Housekeepers and Laundry Attendant. We have an excellent management team and are happy to work...

3d ago

Go to Apply

Wireless Retail Sales Associate - W2021 PART-TIME

OSL Retail Services • Raynham, MA • 3d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $15.50/hour base pay and uncapped commission! Employees earn $18.50/hour just hitting minimum expectations and top perfo...

3d ago

Go to Apply

Overnight - Hotel Night Auditor - TownePlace Suites by Marriott, Westport

Lafrance Hospitality • Westport, MA • 5d ago

Retail & Hospitality

Hotel Night Auditor- TownePlace Suites by Marriott Westport, MA. Join us at TownePlace Suites by Marriott as a Part-Time Hotel Night Auditor. We are excited to add new members to our Front Desk team. As a Night Auditor,...

5d ago

Go to Apply

Overnight - Hotel Night Auditor - TownePlace Suites by Marriott, Westport

Lafrance Hospitality • Dartmouth, MA • 5d ago

Retail & Hospitality

5d ago

Go to Apply

Drier Maintenance and Material Handler (Injection Molding)

Tri-Mack Plastics • Bristol, RI • 6d ago

Retail & Hospitality

Located in Bristol, Rhode Island for over 50 years, Tri-Mack Plastics is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries. Our br...

6d ago

Go to Apply

Valet Attendant - Hammetts Hotel, RI

Towne • Newport, RI • 1w ago

Retail & Hospitality

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience...

1w ago

Go to Apply

Wireless Retail Sales Associate - W2184

OSL Retail Services • Seekonk, MA • 1w ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $16/hour base pay and uncapped commission! Employees earn $19/hour just hitting minimum expectations and top performers...

1w ago

Go to Apply

Retail Territory Manager

Mondelez International • Mashpee, MA • 1w ago

Retail & Hospitality

Job Description Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It With Pride. As a Retail Territory Manager, you're the heartbeat of Mondelez's in-store s...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)