Customer Service Representative

Robert Half • Tustin, CA • 1d ago

Description

We are looking for a Customer Service Representative to support residents with account questions, service-related concerns, and general requests in Tustin, California. This opportunity is with a real estate and property organization and offers a hybrid work arrangement. This is a Long-term Contract position beginning as a 90-day assignment with the potential for extension.

Responsibilities:

Manage a high volume of incoming and outgoing calls, helping residents with maintenance matters, account-related questions, and service requests.

Deliver thoughtful and detail-oriented support by listening carefully, responding with empathy, and guiding residents toward effective solutions.

Investigate resident concerns and work toward timely resolution by partnering with appropriate internal teams when additional support is needed.

Record conversations, requests, complaints, and follow-up details accurately in company systems to maintain complete service documentation.

Provide clear information about available services, processes, and next steps so residents receive accurate and helpful guidance.

Follow up with residents after initial contact to confirm their concerns have been addressed and that they are satisfied with the outcome.

Use multiple software applications efficiently to enter data, update records, schedule actions, and manage resident communications.

Build positive working relationships across departments to support consistent service and a strong resident experience.

Requirements - Previous experience in customer service, call center support, or a resident-facing service role.

Ability to handle both inbound and outbound calls in a fast-paced environment while maintaining professionalism.

Strong written and verbal communication skills with a calm, courteous, and solution-oriented approach.

Comfortable entering detailed information accurately and navigating several computer systems at once.

Proficiency with common business tools such as Microsoft Word and Microsoft Excel.

Experience supporting property management, residential services, or related service operations is preferred.

Strong organizational skills with the ability to manage follow-up tasks and respond to issues in a timely manner. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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