Customer Service Representative II

SERVICE EXPERTS LLC • Clifton Park, NY • 2h ago

Welcome! The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. This position is 100% on-site, Wednesday - Friday, 10:30am - 7pm, Saturday -Sunday 7am - 4pm Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Qualifications: High school diploma or equivalent with 2+ years experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset Annual Compensation Range: $33,300.00 - $42,500.00 Minimum Experience: 2+ Years Minimum Education: High School Diploma/GED Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com Apply h

Similar Jobs

Customer Service Specialist

Sherwin-Williams Company • Albany, NY • 2h ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

2h ago

Go to Apply

Manager Information Technology Services 1, Box PIMS-1151/51771

New York State Civil Service • Albany, NY • 2h ago

Management & Administrative

NY HELP No Agency Education Department, State Title Manager Information Technology Services 1, Box PIMS-1151/51771 Occupational Category No Preference Salary Grade 27 Bargaining Unit PS&T - Professional, Scientific,...

2h ago

Go to Apply

IT Quality Assurance Sr Manager

General Dynamics Information Technology • Albany, NY • 2h ago

Management & Administrative

Req ID: RQ226575 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Software Engineering Skills: Health Care,QA Automation,QA Documentation,QA Leadersh...

2h ago

Go to Apply

Senior Product Sales Manager (Academia)

Clarivate Analytics US LLC • Albany, NY • 3h ago

Management & Administrative

We'relookingfora Senior Product Sales Manager to join our Academia & Government team at Clarivate.In this role, you will lead growth initiatives for Clarivate's Ex Libris academic software solution portfolio (includi...

3h ago

Go to Apply

Commercial Trailer Sales Manager

Ryder System • Albany, NY • 3h ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : Summary Ryder is reinventing how businesses access the trailers they need, wh...

3h ago

Go to Apply

Operations Manager - Regional Distribution Center - Wilton, NY

Target • Wilton, NY • 7h ago

Management & Administrative

The pay range is $73,000.00 - $132,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addi...

7h ago

Go to Apply

Executive Business Operations Manager, Infra Foundation

Meta • Albany, NY • 7h ago

Management & Administrative

Summary: Infra Foundation builds the hardware and silicon that power our data centers. Our infrastructure handles massive amounts of data, optimizes engineering productivity, and enables cutting-edge AI innovation.The Bu...

7h ago

Go to Apply

Executive Business Operations Manager, Infra Foundation

Meta • Albany, NY • 7h ago

Management & Administrative

7h ago

Go to Apply

Vice President, Trust Officer

Ballston Spa National Bank • Ballston Spa, NY • 7h ago

Management & Administrative

7h ago

Go to Apply

Administrative Assistant 1 (NY HELPS)

New York State Civil Service • Rensselaer, NY • 7h ago

Management & Administrative

NY HELP Yes Agency Children & Family Services, Office of Title Administrative Assistant 1 (NY HELPS) Occupational Category Administrative or General Management Salary Grade 11 Bargaining Unit M/C - Managerial/Confide...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)