Position Overview
The Warehouse Technician (WO) is responsible for supporting warehouse operations and any projects as assigned. The Warehouse Technician plays a crucial role in supporting warehouse operations and executing various projects as assigned. This position primarily focuses on the shipping and receiving of orders, quality control, inventory management, and other logistics-related tasks. The Warehouse Technician will report directly to the Supervisor of Warehouse Operations or the Manager of Warehouse Operations.
Key Job Responsibilities
Inbound/Outbound Order Processing:
Utilize advanced Warehouse Management Systems (WMS) to efficiently process receiving, shipping, and labeling of products.
Execute quality control processes using AI-driven defect detection systems and random inspections.
Implement lean management principles to optimize inventory control and reduce waste.
Utilize real-time inventory tracking systems and IoT devices for accurate stock management.
Logistics and Transportation:
Process shipments using automated systems for small parcel, LTL, and fleet deliveries.
Operate and interact with modern warehouse equipment, including automated guided vehicles (AGVs) and automated storage systems.
Maintain proficiency in operating traditional equipment such as forklifts, reach trucks, and powered pallet jacks.
Utilize route optimization software and real-time tracking systems for efficient delivery management.
Safety:
Conduct comprehensive safety checks using digital inspection tools and IoT-enabled equipment monitoring.
Participate in regular safety training programs, including updated OSHA certifications.
Follow ergonomic best practices and proper lifting techniques to prevent workplace injuries.
Maintain hazard communication (HazCom) compliance and emergency response preparedness.
Warehouse Housekeeping:
Implement 5S principles (Sort, Set in order, Shine, Standardize, Sustain) for workspace organization.
Perform preventive maintenance using predictive analytics and IoT-enabled monitoring systems.
Maintain cleanliness standards in accordance with modern warehouse practices.
Support sustainable and eco-friendly warehouse practices.
Customer Service:
Conduct comprehensive safety checks using digital inspection tools and IoT-enabled equipment monitoring.
Participate in regular safety training programs, including updated OSHA certifications.
Follow ergonomic best practices and proper lifting techniques to prevent workplace injuries.
Maintain hazard communication (HazCom) compliance and emergency response preparedness.
Job Qualifications
High School diploma or GED
1+ years of warehouse experience with exposure to modern warehouse technologies
Demonstrated proficiency in operating warehouse equipment and safety protocols
Physical ability to lift 50+ lbs and perform warehouse tasks following ergonomic guidelines
Technical Skills
Experience with modern Warehouse Management Systems (WMS) and inventory control software
Proficiency in using RF scanners, barcode systems, and RFID technology
Basic understanding of automation and robotics in warehouse operations
Competency in Microsoft Office and warehouse-specific software applications
Preferred Qualifications
Technical certification in warehouse operations or related field
Experience with automated warehouse systems and IoT devices
Certified Maintenance and Reliability Technician (CMRT) certification
Knowledge of lean management principles and continuous improvement methodologies
Soft Skills
Strong problem-solving abilities and analytical thinking
Excellent communication skills for cross-functional collaboration
Adaptability to new technologies and processes
Commitment to safety and quality standards
Team-oriented mindset with strong customer service focus
Competency Group
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 6-8 hours per day
Standing: 2-3 hours per day
Walking: 0-1 hour per day
Stooping: 0-1 hour per day
Crawling: 0-1 hour per day
Kneeling: 0-1 hour per day
Bending: 0-1 hour per day
Reaching (above your head): 0-1 hour per day
Climbing: 0-1 hour per day
Grasping: 0-1 hour per day
Lifting Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Frequently
51 - 100 lbs: Never
Over 100 lbs: Never
Carrying Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Occasionally
51 - 100 lbs: Never
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Frequently
Color Vision: Continuously
Peripheral Vision: Occasionally
Depth Perception: Occasionally
Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Occasionally
16 - 50 lbs*: Occasionally
51 - 100 lbs: Never
Over 100 lbs: Never
*Identifies the physical requirements that team members perform without assistance.
Team members must be able to meet the physical demands above to successfully perform the essential job functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Warehouse
Work is performed in a modern warehouse environment and occasionally at event venues. The warehouse environment may include exposure to outdoor temperatures, dust, dirt, and other environmental factors. Team members must adhere to appearance guidelines as defined by the company, both in the warehouse and when representing the organization at venues or during travel.
The work environment incorporates industry best practices to ensure safety and efficiency, including:
Climate control systems in designated areas to mitigate extreme temperatures and improve worker comfort.
Dust and air quality management systems, such as industrial air filtration, to reduce exposure to airborne particles.
Ergonomic workstations and lifting aids to minimize physical strain and reduce the risk of musculoskeletal injuries.
The working conditions may vary between moderately quiet to noisy volumes, depending on the tasks being performed and the equipment in use. Team members will frequently interact with high-end audio-visual equipment, electrical components, and automated systems, requiring adherence to strict safety protocols.
Work schedules may include irregular hours, on-call status, and shifts during days, evenings, weekends, and holidays to meet operational demands. Team members are expected to follow safety guidelines and participate in regular training programs to maintain a safe and productive work environment.
Office
Work is performed primarily in an office environment with occasional travel to event venues or warehouses. The office environment is typically climate-controlled and free from significant physical hazards. Team members must adhere to appearance guidelines as defined by the company when working in the office or representing the organization externally.
Working times may include irregular hours, on-call status, and shifts during days, evenings, weekends, and holidays to support operational needs. Team members are expected to collaborate with warehouse staff and other departments using modern communication tools and collaborative platforms.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Hourly Pay Range: $17.00 - $19.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
