Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft's commercial strategy into execution at scale - making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit (ATU), Solution Team Unit (STU), and Customer Success Unit (CSU) to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.
Microsoft's field teams are at the forefront of helping customers realize value and accelerate transformation at the frontier of AI. Winning every customer moment depends on sellers having a clear, consistent, high-quality go-to-market approach-fit for purpose for their role, their industry, and their solution area-delivered with speed as the pace of product innovation accelerates.
As part of Microsoft Customer and Partner Solutions - Core (MCAPS-Core) and the Customer & Commercial Success organization, the Global Strategy & Operations (GSO) team turns strategy into execution at scale. GSO drives the rhythm of the commercial business-Commercial Business Overview, Cohorts, and IARs-and serves as the primary interface to Industry Marketing and Product Marketing to ensure the field has what it needs to win every customer moment.
The Senior Manager, Go-To-Market Orchestration & Field Readiness owns how Microsoft's go-to-market comes together for the field across the Industries and the Commercial Solution Areas (CSA). Operating as a high-influence individual contributor, you are the connective force across Industry Marketing, the Industry teams, Product Marketing, and the CSA go-to-markets-orchestrating these teams to deliver a coherent, high-quality GTM approach: the motions, narratives, and readiness sellers need to win, built with specificity by role and consistency across industries and solution areas.
Operating at the center of GSO, you own the end-to-end picture-working back from Cohorts and the engineering roadmap, through the product announcement lineup, to field landing. Through deep cross-functional influence and a bias for execution, you sequence briefings, SKUs, naming, and readiness so that every priority launch reaches the field ready to sell and accelerates the path to customer value. This is an orchestration role that drives outcomes across many teams without owning them directly.
Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Key Responsibilities
Go-To-Market Orchestration Across Industry & CSA
Serve as the central orchestrator and connective interface across Industry Marketing, the Industry teams, Product Marketing, and the Commercial Solution Area (CSA) go-to-markets.
Bring these teams together to define and deliver a coherent go-to-market approach that spans the industries and the solution areas.
Represent the field's needs back into Marketing, Product Marketing, and the Solution Areas-influencing priorities and closing gaps without direct authority.
Field Readiness & Role-Based GTM Strategy
Shape the go-to-market motions and materials sellers use to win-pitch decks, discovery questions, use cases, and demos-built with specificity by role.
Drive consistency and quality across industries and solution areas, giving a seller working across multiple industries one coherent GTM system.
Establish "core and common" standards and narratives while allowing for industry- and CSA-specific needs.
Launch & Announcement Readiness
Own the end-to-end view of the product announcement lineup each quarter: what each requires to be field-ready, which need GTM assets, and where each stands in development.
Drive the plan to land announcements through the Planning, Landing & Excellence team, closing the gap between what is announced and what the field can act on.
Partner with Marketing and engineering stakeholders to ensure every priority launch reaches the field ready to sell.
End-to-End Roadmap & Cohort Alignment
Work back from Cohorts to the engineering roadmap that feeds product announcements at major moments like Ignite.
Sequence field-lead briefings, SKU definition and naming, and GTM readiness into a single, coherent end-to-end plan.
Bring the full picture together so the field has everything it needs, when it needs it, to capture every customer moment.
Field Landing, Measurement & Impact
Ensure GTM motions and materials land effectively in the field through clear prioritization, sequencing, and change management, in partnership with GSO's field programs and performance excellence teams.
Define success measures for adoption, coverage, and readiness, and build strong feedback loops from the field to continuously raise quality.
Elevate field insights and success stories to inform strategy and reinforce what "great" looks like at scale.
Qualifications
Required Qualifications
Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
OR equivalent experience.
3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.
Preferred Qualifications
7+ years of experience in go-to-market strategy, sales enablement, product marketing, field programs, or sales operations in a complex enterprise environment.
Demonstrated ability to orchestrate and influence across matrixed organizations without direct authority. (i.e. sales, marketing, engineering, operations, etc.)
Experience building go-to-market systems, frameworks, standards, and operating models aligned to business strategy.
Experience translating product announcements and roadmap into practical, role-specific field readiness.
Background spanning both industry-aligned and solution areas.
Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)
