Company Overview:
Req ID: 384923
About the Role
We are seeking an experienced and highly certified Senior ServiceNow Technical Consultant with hands-on expertise in ServiceNow Software Asset Management Professional (SAM Pro) and Flexera-related transition activities.
This role will lead the technical design, configuration, testing, deployment, and stabilization of SAM Pro capabilities for enterprise clients. The successful candidate will bring strong technical expertise in software asset management, software-license reconciliation, data migration, integrations, and ServiceNow platform best practices.
Key Responsibilities
Lead the design, configuration, development, testing, deployment, and stabilization of ServiceNow SAM Pro solutions.
Support Flexera-related migration, integration, transition, data-conversion, validation, reconciliation, cutover, and hypercare activities.
Configure and maintain ServiceNow software models, license entitlements, software normalization processes, publisher content, license metrics, and reconciliation controls.
Analyze and resolve software-asset data-quality, normalization, reconciliation, and compliance exceptions.
Collaborate with stakeholders to gather requirements, define scope, document data mappings, and develop scalable SAM Pro solution designs.
Support publisher-specific licensing and software-asset-management activities, including Microsoft, IBM, Oracle, Red Hat, Broadcom, and other publishers within project scope.
Integrate ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, MID Servers, import sets, transform maps, and other approved integration tools.
Partner with CMDB, Discovery, ITAM, procurement, contract, infrastructure, security, and data-management teams to address solution dependencies.
Develop and maintain technical documentation, including solution designs, configuration records, migration runbooks, test plans, cutover plans, reconciliation evidence, and operational handover materials.
Conduct code reviews, troubleshoot defects, support performance tuning, and ensure adherence to security, compliance, and platform-governance standards.
Provide technical leadership and mentorship to junior consultants and developers.
Stay current with ServiceNow releases and proactively recommend platform enhancements.
Support pre-sales activities as assigned, including discovery, solutioning, demonstrations, estimates, and proposal development.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; an equivalent combination of relevant education, training, certifications, and professional experience may be considered.
Five to seven years of hands-on ServiceNow platform development, configuration, administration, or implementation experience.
At least two years of successful ServiceNow implementation experience in enterprise environments.
At least two years of direct ServiceNow SAM Pro implementation, configuration, administration, or support experience.
Experience with software normalization, software models, license entitlements, license metrics, reconciliation, and software-asset data management.
Experience supporting at least one Flexera migration, Flexera integration, Flexera replacement, software-asset data migration, or comparable software-asset-management transition.
Experience using ServiceNow import sets, transform maps, data loading, data validation, and reconciliation reporting.
Proficiency in JavaScript, GlideScript, Flow Designer, ServiceNow Studio, REST/SOAP APIs, and ServiceNow integration methods.
Experience with Agile delivery methodologies and DevOps or release-management practices.
Strong communication, presentation, stakeholder-management, and problem-solving skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Required Certifications
Active ServiceNow Certified System Administrator (CSA)
Active ServiceNow Certified Application Developer (CAD)
Active ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
At least two additional active ServiceNow CIS certifications, for a total of at least three CIS certifications
Preferred Qualifications
Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)
Certified Implementation Specialist - Discovery (CIS-Discovery)
Certified Implementation Specialist - Data Foundations: CMDB and CSDM (CIS-DF)
Experience with Flexera One, FlexNet Manager Suite, Flexera Data Platform, or comparable Flexera products.
Experience with Microsoft, IBM, Oracle, Red Hat, Broadcom, or other complex software-publisher licensing models.
Experience with CMDB, CSDM, Discovery, MID Servers, HAM, procurement, contracts, and asset-data integrations.
Experience supporting regulated or large-enterprise environments.
Why Join Us?
Work with a team of experienced ServiceNow professionals.
Deliver high-impact ServiceNow and software-asset-management transformation initiatives.
Support complex enterprise projects involving SAM Pro, Flexera transition, data migration, and platform modernization.
Receive continuous learning, professional-development, and certification-support opportunities.
Competitive compensation and benefits.
Equal Employment Opportunity
NTT DATA Inc or Americas? is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, genetic information, disability, protected veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($70.00 - $84.00/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
