Customer Service Representative - Columbus, OH

Watco Companies L.L.C. • United States, United States • 4w ago

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco.Here's what you can expect from Watco:

Outstanding culture recognized by Forbes and Newsweek- Competitive compensation and benefits- Paid on-the-job training with peer trainers- Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center- Leadership and development programs offered through Watco University- Career advancement opportunities

Job Summary

Pay Rate: $19.00 per hour Schedule: Monday - Friday, 7:00 A.M. - 3:30 P.M. Location: 1875 Frebis Ave. Columbus, OH 43206

The Customer Service Representative is responsible for providing timely, professional, and courteous support to customers through phone, email, and in-person interactions. This role ensures accurate documentation and recordkeeping while supporting internal teams to maintain smooth operations. Success in this position requires strong communication, attention to detail, and a commitment to customer satisfaction.

Essential Duties and Responsibilities

Respond to customer inquiries via phone, email, and in person, providing timely and professional support

Provide excellent customer service with patience, courtesy, and professionalism

Work closely with customers to ensure their satisfaction

Coordinate incoming orders with internal teams

Coordinate product delivery with outside carriers

Prepare accurate documentation and maintain required records

Perform accurate data entry, including dual verification of critical information when required

Provide general administrative support, including operating office equipment and maintaining organized files and records

Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately

Learn from feedback, directions, and observations and apply procedures using sound judgment

Contribute positively as part of a team, taking on additional tasks as needed

Maintain dependable attendance and consistent performance

Perform work in compliance with company standards, procedures, and regulatory requirements

Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles

Contribute to continuous improvement and operational excellence

Other duties as assigned

Qualifications

Proficiency with computers and Microsoft Office - Successful completion of a pre-employment background check and drug screen - Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner - Ability to maintain a high level of attention to detail in all tasks - Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions - Ability to recognize and define problems, identify resources, and implement viable solutions - Ability to organize work, set priorities, and meet deadlines with minimal supervision - Sound judgment and ability to work independently when needed

Education

High School or GED equivalent

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