Back to Jobs search

Financial Counselor I - York Hospital - Days

WellSpan Health • York, PA • 5h ago

Job Identification 227799

Job Category Revenue Cycle

Job Schedule Full time

Job Shift Shift1 - Day

Locations 1001 S George St, York, PA, 17403, US

Assignment Category Not Applicable

FTE 1

Job Description

Full time (40 hours weekly)

Monday-Friday; 7:30a-4:00p

General Summary

Provides financial case management for patients and their families. Evaluates and coordinates a variety of options for managing personal finances to ensure patient's ability to pay for medical services provided. Interviews patients or responsible person/agency to obtain insurance information, arrange methods of payment, recover outstanding balances, and prescreen for ability to pay. Provides counseling to patient and family regarding available financial resources and assistance. Advises applicants for uncompensated care and public assistance on procedures for participation in existing programs. Assists or refers patients to appropriate resources for assistance in completion and submission of applications for public assistance or uncompensated care. Performs a variety of functions including, but not limited to, account follow up, phone queue management, insurance and general billing requirements, registration, answering inquiries, resolving problems, and interacting with the patient, authorized representative, county assistance office, insurance company, attorney, and others to achieve payment or resolution of accounts in accordance with current government and payer regulations. Represents the company in a professional manner using excellent customer service practices, adherence to policies and standards of work in the performance of all duties. This position may offer the option to work from home.

Responsibilities

Duties and Responsibilities

Essential Functions:

Interviews patients or responsible individual(s) to determine present and future financial status and ability to pay medical and/or personal obligations.

Secures information relative to patient's financial status or insurance coverage. May complete insurance forms, verify insurance coverage, and secure other information as needed.

Counsels patients requiring external financial assistance, including recommending third parties.

Refers patients appropriately for completion of applications for medical assistance.

Interacts with collection agencies. Primary focus is current patient balances.

Reviews accounts and maintains contact with third parties to ensure timely payments.

Completes applications for uncompensated care. Notifies patients of uncompensated care determinations.

Follows policy for outstanding current balance collection efforts and reviews accounts on a scheduled basis.

Serves as information resource to patients and System staff regarding credit and collection policies, procedures, and payment assistance options.

Answers inquiries from patients, doctors' offices or third-party payors and follows through to resolution.

Interprets and explains to patients and their families the charges, services, and policies regarding payment of bills.

Initiates the process for refund of overpayment to patients, guarantor, or third-party payors after researching to verify credit balance is correct.

Completes assigned work queues within designated time.

Performs various functions to complete and expedite the billing process including, but not limited to, escalation to billing leadership, recording patient identification data, investigating charges, correcting data, and preparing the claim to bill

Resolves billing problems and/or receives insurance updates.

Posts all payments and adjustments to the correct patient's account.

Completes patient estimates in the work queue and estimate requests per guidelines.

Completes review of deceased patient accounts per policy and guidelines.

Manages department email and voicemail.

Maintains confidentiality and follows HIPAA compliancy.

Common Expectations:

Maintains established policies and procedures, objectives, quality assessment and safety standards.

Participates in educational programs and training.

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

High School Diploma or GED Required

Work Experience:

1 year Customer service, healthcare related field. Preferred

Courses and Training:

Healthcare terminology. Upon Hire Preferred

Knowledge, Skills, and Abilities:

Excellent interpersonal/communications skills, insurance knowledge, computer skills, customer service skills, phone etiquette, and multi-tasking.

Proficiency in Microsoft products and virtual meetings.

Able to work independently.

Benefits Offered:

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

Financial education and support, including DailyPay

Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Similar Jobs

Senior Director Oracle Technology

WellSpan Health • York, PA • 28min ago

Hospital & Medical

Job Identification 227540 Job Category Information Technology Job Schedule Full time Job Shift Shift1 - Day Locations 915 Indian Rock Dam Rd, York, PA, 17403, US Assignment Category Not Applicable FTE 1 Job Description G...

28min ago

Go to Apply

Access Center Clinician - Patient Access - Nights

WellSpan Health • Mount Gretna, PA • 8h ago

Hospital & Medical

Job Identification 228244 Job Category Clinical Care Job Schedule Full time Job Shift Shift3 - Night Locations 283 Butler Rd, Lebanon, PA, 17042, US Assignment Category Not Applicable FTE 1 Job Description Full-time (80...

8h ago

Go to Apply

Medical Staff Services Coordinator

WellSpan Health • York, PA • 9h ago

Hospital & Medical

Job Identification 226898 Job Category Legal and Compliance Job Schedule Full time Job Shift Shift1 - Day Locations 1001 S George St, York, PA, 17403, US Assignment Category Not Applicable FTE 1 Job Description General S...

9h ago

Go to Apply

Senior Field Marketer, Oracle Health

Oracle • Harrisburg, PA • 10h ago

Hospital & Medical

Job Description At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and t...

10h ago

Go to Apply

Physical Therapist Assistant - York Hospital - Days

WellSpan Health • York, PA • 11h ago

Hospital & Medical

Job Identification 227900 Job Category Clinical Care Job Schedule Full time Job Shift Shift1 - Day Locations 1001 S George St, York, PA, 17403, US Assignment Category Not Applicable FTE 1 Job Description Full Time (80 Ho...

11h ago

Go to Apply

Physical Therapist Assistant - Home Health Services - Days

WellSpan Health • York, PA • 11h ago

Hospital & Medical

Job Identification 227817 Job Category Clinical Care Job Schedule Full time Job Shift Shift1 - Day Locations 540 S George St, York, PA, 17401, US Assignment Category Not Applicable FTE 1 Job Description Full Time (80 Hou...

11h ago

Go to Apply

Inpatient Coder

Select Medical • Mechanicsburg, PA • 23h ago

Hospital & Medical

Overview Inpatient Coder Select Medical Corporate Headquarters - Mechanicsburg, PA Full Time | On-Site* Entry Level Location: 960 Century Drive 2nd Floor Mechanicsburg, PA 17055 Schedule: Schedules may vary to accommodat...

23h ago

Go to Apply

MRI CT Tech Assistant

UPMC • Mechanicsburg, PA • 1d ago

Hospital & Medical

To support staff technologists and other departmental staff in the daily provision of Magnetic Resonance Imaging (MRI) and CT services. Under the direct supervisor of the certified technologist at all times, assists and...

1d ago

Go to Apply

Patient Services Representative- UPMC Imaging Services, Full-Time, Day Shift.

UPMC • Camp Hill, PA • 1d ago

Hospital & Medical

Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial...

1d ago

Go to Apply

Dental Hygienist (RDH)

Aspen Dental • Hanover, PA • 1d ago

Hospital & Medical

At Aspen Dental, we put You 1st with world-class development plus industry-leading pay. Join our team today as a Dental Hygienist! Job Types: Part-time Schedule: Monday, Friday, & 1 Saturday per month (open to one da...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)