Dental Sales Support Representative, Equipment

Henry Schein, Inc • Melville, NY • 3h ago

JOB OVERVIEW:The Dental Sales Support Representative (SSR) is responsible for assisting in a range of sales related activities and customer support to help Henry Schein's sales representatives within the designated Region(s) increase customer engagement, grow sales, increase their territory share, and close new opportunities.This role supports all Dental Field Sales Consultants (FSC), Equipment Specialists (ES), and Regional General Managers (RGM) and performs key responsibilities in accordance with common best practices developed centrally by Henry Schein so as to ensure a streamlined, consistent experience for our customers and Team Schein Members (TSM). KEY RESPONSIBILITIES: Help troubleshoot problems with customer orders, customer accounts, and other related issues brought forth by the internal team Handle administrative requests brought by the team in accordance with expectations outlined by the sales support and telesales leadership teams Provide the sales team with data reports and sales guides at the guidance of leadership Monitor sales performance through sales tracking tools and report progress to sales representatives Work with sales managers to create and implement targeted sales strategies Monitor new product sales launches and campaigns and make sure the sales team is up to date and has the customer information they need to drive sales Provide excellent internal customer service by staying on top of pending orders and customer requests Assist in planning and executing local sales events at the direction of the Regional or Multisite Manager SPECIFIC KNOWLEDGE & SKILLS: Proficiency in relevant programs including Salesforce.com Ability to quickly learn and master other internal programs used by the sales and telesales teams Proficiency in data analysis to turn sales data into actionable recommendations Strong communication, presentation, and training abilities Previous knowledge of sales practices and customer service expectations Demonstrated ability to manage teams, locally and remotely, and keep them engaged GENERAL SKILLS & COMPETENCIES: Strong time management skills and the ability to prioritize work Very good attention to detail and accuracy Customer service oriented and ability to work with and resolve complex issues Ability to plan and arrange activities Excellent interpersonal communication skills Excellent written and verbal communication skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task Ability to manage conflict Capacity to work effectively under pressure Analytical thinking Oversee small projects Identify and recommend continuous improvement opportunities Establish productive working relationships at multiple levels within the organization MINIMUM WORK EXPERIENCE: Typically 4 or more years of related experience PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training Bachelor's degree preferred TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10% Office environment No special physical demands required Travel typically less than 10% Office environment No special physical demands required The posted range for this position is $40,753 - $63,678 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accoun

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