Job Description
The Oracle Employee Relations team is looking for an ER Consultant 1 - Data Center People Support to join our on-site data center HR support team in Abilene, Texas. The Oracle ER team is a results-oriented team that works with employees and leaders to help make Oracle a great place to work. We are a team of skilled human resource professionals who enjoy working in a collaborative environment within a fast-paced, dynamic, and innovative technology organization.
Oracle Data Centers operate 24/7 to support mission-critical cloud infrastructure. The ER Consultant 1 - Data Center People Support is an on-site, entry-level ER role supporting Abilene, Texas. This position supports routine employee relations intake, case documentation, manager process guidance, and timely escalation of higher-risk matters. The role partners closely with Human Resources, Employment Practices, Legal, HR Ops/Payroll, Benefits/Leave, Security, and other HR Centers of Excellence to help ensure consistent, confidential, and timely resolution of workplace matters.
Work Environment Requirements:
This role supports a 24/7 operation and requires consistent on-site presence at the Abilene, Texas facility, including interaction with day and night shift teams. The role is subject to controlled-access protocols, which may include biometric identity verification for secure site entry.
Coverage Model:
Core on-site coverage: ~7:00 a.m. - 10:00 p.m. via overlapping shifts
Example shifts (may vary): 8a-5p, 10a-7p, 1p-10p
Weekend/holiday coverage: rotating schedules
Overnight coverage: structured handoffs and escalation path; on-call participation may be required based on site needs
Responsibilities
Serve as an on-site first point of contact for routine employee relations questions and intake from employees and frontline managers; explain process steps and escalate as needed.
Perform structured intake, triage, and documentation in the ER case/ticketing system; maintain accurate notes, supporting materials, and next-step tracking through resolution.
Support ER Consultants and HR partners with day-to-day employee relations matters, including workplace concerns, conduct follow-up, attendance issues, and policy questions, escalating more sensitive or complex issues as appropriate.
Support routine manager coaching by preparing documentation, templates, timelines, and talking points for review by ER or HR partners.
Coordinate ER workflows such as scheduling conversations, collecting relevant documents, confirming action items, and ensuring timely handoffs while maintaining confidentiality.
Identify and promptly escalate elevated-risk concerns, including discrimination, harassment, retaliation, threats, workplace violence, serious safety/security concerns, or other matters requiring specialized review.
Maintain on-floor presence across buildings and shifts; build relationships with employees and shift leaders and share recurring themes with ER and HR leadership.
Support ER reporting, case tracking, communications, process improvements, and other HR projects as assigned.
LI-VC7
Responsibilities
Qualifications:
Minimum Qualifications
Bachelor's degree in Human Resources, Business, Psychology, or related field or equivalent experience.
No prior employee relations experience required; willingness to learn Oracle policies, ER playbooks, case documentation standards, and escalation practices.
Strong customer service mindset and comfort handling in-person employee and manager questions with professionalism and care.
Strong written communication, attention to detail, and ability to maintain accurate, confidential documentation.
Ability to effectively collaborate with internal stakeholders, including Legal, Benefits, HRS, HR Ops/Payroll, Employment Practices, Security, and other COE partners, on routine or low-complexity matters and escalations.
Willingness and ability to work an on-site, shift-based schedule including rotating weekends/holidays.
Preferred Qualifications
Internship, coursework, or exposure in HR, employee services, operations support, compliance, or customer-facing support.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Exposure to hourly workforce environments such as operations, manufacturing, logistics, facilities, or data centers.
Experience with case/ticketing systems and/or HRIS, or demonstrated ability to learn new systems quickly.
Interest in employee relations, manager coaching, workplace investigations, policy interpretation, and controlled-access environments with safety/security requirements.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $25.82 to $50.43 per hour; from: $53,700 to $104,900 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
