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Customer Service Manager - Tallahassee, FL

Compass Group, North America • Tallahassee, FL • 14h ago

Canteen

Schedule: M-F with some weekend work

Salary: $62,150 - $68,000, depending on experience

Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.

The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.

The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.

Key Responsibilities:

Responsible for site visits and client retention

Assist branches with grand openings

Ensure we are compliant with local and national account standards; review corporate compliance reporting

Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)

Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)

Coordinate efforts to improve the customer retention and client experience at the point of sale

Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue

Drive compliance to merchandising standards

Assess performance by location through audit reports (Quarterly District Evaluations)

Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications:

A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable

3 years driving experience required.

Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.

Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.

Route management, retail and merchandising experience is preferred

Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).

Food & beverage experience

Excellent communication skills required

Must be able to travel to client sites

Must be passionate about providing world class service to our clients and customers

Must be able to lift 50 lbs. on a consistent basis.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Canteen.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1557517

Canteen

Leticia Pinon

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