Back to Jobs search

Front Desk Agent Overnight

IHG • Fort Benning, GA • 4d ago

What You'll Do

Welcome and check in guests with a friendly, professional attitude.

Process check-ins, check-outs, room assignments, and issue room keys.

Answer incoming calls and assist guests with questions, reservations, and hotel information.

Promote available room upgrades and hotel services when appropriate.

Accurately process cash, credit card, and other payment transactions.

Complete nightly audit procedures, accounting reports, and daily financial reconciliations.

Prepare deposits and maintain accurate cashier records.

Manage guest safe-deposit boxes following established procedures.

Resolve guest concerns professionally and provide service recovery to ensure guest satisfaction.

Communicate guest requests and operational issues to management and other departments.

Coordinate with housekeeping, maintenance, and other hotel teams to provide seamless guest service.

Assist with reservations, cancellations, and special guest requests.

Perform additional duties as assigned, including concierge services and guest room tours.

What We're Looking For

High school diploma or GED required; some college coursework preferred.

At least one year of front desk, guest service, or hospitality experience.

Excellent customer service and communication skills.

Strong computer, organizational, and basic math skills.

Ability to multitask and remain calm in a fast-paced environment.

Fluent in English; additional language skills are a plus.

Must be dependable and able to maintain confidentiality while handling guest and financial information.

Physical Requirements

Stand for extended periods while working at the front desk.

Lift and carry items up to 50 pounds.

Use computers, keyboards, and hotel property management systems throughout the shift.

Schedule Requirements

Overnight shift required.

Must be available to work weekends, holidays, and additional shifts as business needs require.

At IHG Army Hotels, we take pride in providing exceptional hospitality while supporting our military community. If you're committed to delivering outstanding guest experiences and enjoy working as part of a dedicated team, we encourage you to apply today.

This position pays $17.75/hr

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

If you require reasonable accommodation during the application process, please click here .

IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

Go to Apply

Share this job

Similar Jobs

Store Sales Associate

Citi Trends • Columbus, GA • 22h ago

Retail & Hospitality

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest chains in the value-priced urban apparel industry. We're growing, so if you've ever wanted a chance to lead the way, thi...

22h ago

Go to Apply

Retail Sales Associate - Part Time

AutoZone, Inc. • Columbus, GA • 3d ago

Retail & Hospitality

Job Description AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, a...

3d ago

Go to Apply

Entry-level Lube Tech/Technician (Part Time)

Valvoline • Phenix City, AL • 2w ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers-who have al...

2w ago

Go to Apply

Entry-level Lube Tech/Technician (Part Time)

Valvoline • Columbus, GA • 2w ago

Retail & Hospitality

2w ago

Go to Apply

Assistant Manager II

Dollar Tree • Columbus, GA • 3w ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

3w ago

Go to Apply

Cashier

Elior North America • Phenix City, AL • 3w ago

Retail & Hospitality

Cashier Job Reference Number: 40551 Employment Type: Full-Time , Onsite Segment: Education Brand: Elior-Independent-School-Dining Location: Smiths Station , Alabama (US-AL) The Role at a glance: We are looking to add a f...

3w ago

Go to Apply

Shift Lead

Walgreens • Columbus, GA • 3w ago

Retail & Hospitality

1865649BR Title: Shift Lead Job Description: Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are read...

3w ago

Go to Apply

Assistant Manager I

Dollar Tree • Columbus, GA • 3w ago

Retail & Hospitality

3w ago

Go to Apply

Restaurant Crewmember

Raising Cane's • Columbus, GA • 3w ago

Retail & Hospitality

Starting hiring pay: $14.00 Restaurant Crewmembers at Raising Cane's will wear many hats (including a Raising Cane's hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immedia...

3w ago

Go to Apply

Retail Sales - Part Time

Lowe's • Columbus, GA • 4w ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

4w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)