Overview
Bowhead seeks a Senior Field Service Representative (FSR) to provide onsite technical, training, and operational support to the Marine Corps Identity Operations Program.
The position supports the fielding, testing, training, deployment, and sustainment of the Identity Dominance System-Marine Corps Increment 2 (IDS-MC Inc 2) and the Forensics Dominance System-Marine Corps (FDS-MC). Based in Charleston, South Carolina, the Senior FSR serves as a technical representative to Fleet Marine Force personnel and Government stakeholders.
This position requires up to 70% CONUS and OCONUS travel in support of fielding events, military exercises, testing, training, and operational requirements.
Responsibilities
Install, configure, operate, troubleshoot, repair, and verify IDS-MC Inc 2 and FDS-MC hardware and software.
Provide onsite technical and biometric subject matter expertise during system fielding, training, exercises, testing, and sustainment activities.
Configure fielding kits against approved baselines and support system verification, equipment upgrades, software updates, and authorized modifications.
Document maintenance actions, test results, system deficiencies, corrective actions, and technical recommendations.
Develop and deliver New Equipment Training, operator and maintainer instruction, refresher training, and hands-on practical exercises.
Develop and update lesson plans, training presentations, user guides, job aids, and other technical documentation.
Provide instruction and operational guidance related to biometrics, forensic photography, latent print development, forensic chemistry, Document and Media Exploitation, and IdOps equipment operation.
Support developmental, operational, system verification, acceptance, and other Government-directed test events.
Collect technical data, document system performance, identify deficiencies, and contribute to test reports and after-action documentation.
Coordinate with Government personnel, engineers, logisticians, cybersecurity personnel, and program management to resolve technical issues and improve system readiness.
Other duties as assigned.
Qualifications
Bachelor's degree in a relevant discipline, related formal military training, or an equivalent combination of education and directly applicable experience.
Seven or more years of relevant experience supporting DoD biometric, forensic exploitation, tactical intelligence, C4ISR, or comparable fielded systems.
Hands-on experience installing, configuring, troubleshooting, repairing, and sustaining integrated hardware and software systems.
Experience supporting system fielding, operational sustainment, equipment deployment, or Government test events.
Experience developing or delivering military technical instruction, New Equipment Training, or operator and maintainer training.
Strong technical writing, communication, presentation, and customer-support skills.
Ability to work independently and resolve technical problems in field and operational environments.
Active DoD Secret security clearance and ability to maintain the required clearance.
Ability to obtain and maintain a Common Access Card, military installation access, and a valid U.S. passport.
Ability to travel up to 70%, including OCONUS and austere or expeditionary assignments.
Preferred Qualifications
Prior service in the U.S. Marine Corps or another branch of the U.S. Armed Forces.
Direct experience with IDS-MC, FDS-MC, or comparable biometric and forensic exploitation systems.
Experience supporting Marine Corps Systems Command or Naval Information Warfare Center Atlantic programs.
Knowledge of Marine Corps training standards and instructional development practices.
Experience supporting developmental testing, operational testing, system verification, acceptance testing, or user evaluations.
SECURITY CLEARANCE REQUIREMENTS: Must currently hold an In-Scope Secret clearance.
Physical Demands:
This position is based in Charleston, South Carolina, and requires up to 70% travel to Marine Corps installations, test sites, training locations, and operational environments worldwide. Travel may include extended assignments, weekends, and work in austere or expeditionary conditions.
Duties are performed in office, classroom, laboratory, maintenance, warehouse, and field environments and may require prolonged standing, bending, kneeling, equipment assembly, and lifting or carrying technical equipment, with or without reasonable accommodation.
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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. Ukpeagvik Iñupiat Corporation (UIC) considers all applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, pregnancy, national origin, age, disability, military/veteran status, marital status, genetic information, or any other legally protected status EOE/D/V. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and subject to other state and federal requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants. Please view Equal Employment Opportunity posters here .
All candidates must apply online at www.uicalaska.com , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance www.uicalaska.com/careers/recruitment/ .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
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ID 2026-25905
Category Engineering
Location : Location US-SC-North Charleston
Minimum Clearance Required Secret
Travel Requirement 50% - 75%
