Summary This position is located at Lebanon VA Medical Center within Primary Care Service. The Medical Administrative Assistant provides Patient Centered Management Module (PCMM) entry, technical support, coordination, and data evaluation and analysis. Responsibilities The incumbent works in collaboration with the medical center's clinical and support staff, supervisor's, Clinical Coordinator, and providers. The incumbent collects, reviews, analyzes, and interprets data regarding clinical usage to measure the effectiveness and efficiency of providing care at a facility level. Will coordinate with local Referral Case Manager and other VA facilities PCMM Coordinators and Referral Case Managers and primary care providers, and is responsible for completion of assignment and maintaining the integrity of the Coordinator of PCMM position as outlined in VHA Directive 1406. Responsible for maintaining the PCMM database for all of primary care throughout the hospital service area. Major duties include, but are not limited to: Collaborates and provides assistances and technical level support to the medical center staff and leadership. Provide training, implementation, monitoring and evaluation of all procedures related to PCMM operations. Serves as the medical center's PCMM authority, and provides guidance, advice, and technical support and troubleshooting to the MC's staff. Enrolls and assigns patients to appropriate provider within PCMM systems in accordance with VHA Directive 1406 and VHA Directive 1101.10. Collaborates, makes recommendations and decisions on appropriate interfacility patient transfers. Reviews patient specific information to ensure appropriate assignment based on team/provider competency. Monitors and trends the New Enrollee Appointment Request (NEAR) list. Maintains accurate enrollment data through ongoing analysis and evaluation to identify and corrects discrepancies in the system wide database. Performs work in support of the care and treatment given to patients. Tracking and documentation of all administrative activities and requirements for the facility's Primary Care Management Module package. Manages functions associated with the PCMM program for the facility. Ensures maximum efficiency of the clinical operations through appropriate utilization of resources. Identifies problem areas based on observation or discussion with clerks or health care officials/providers and initiates action to resolve problems. Assists professional staff with handling administrative functions of the office. Participates in patient education activities as is related to outpatient systems organization, clinic access, scheduling and logistical issues. Extracts data and conducts data processing and analysis. Performs work supporting the study of organizations, including work related to surveys conducted to assess organizational performance. Obtains, organizes, and creates report of numerical data for use in preparing status reports, briefings and presentations. Performs additional duties as assigned. Work Schedule: 8:00 a.m. - 4:30 p.m. Telework: This position is authorized Ad-hoc telework. Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Assistant/PD01725A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: collecting and analyzing data, maintaining databases and medical records, preparing reports and presenting information to leadership, and medical program coordination and management. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
