Department
Speech, Lang, Hear, Sci
About the University
Established in 1965, Metropolitan State University (MSU Denver) was founded to serve students who were underrepresented in higher education whose life paths and experiences did not fit the traditional mold. Sixty years later, the University continues to serve over 16,000 of Colorado's extraordinary and diverse students, providing them with the foundation on which to build their unique aspirations. As the third largest public institution of higher education in Colorado, MSU Denver
is a model university for today's college students.
Proud of its federal designation as a
Hispanic-Serving Institution
that also offers graduate programs (gHSI) and the only Seal of Excelencia certified institution in Colorado, the University serves the most diverse undergraduate student population in the state, as well as the most first-generation students. Through affordable, flexible, and holistic education, MSU Denver helps students build essential skills grounded in a multicultural and global perspective that lead to undergraduate and graduate degrees, and career and life success.
At MSU Denver, we are committed to our CADRE values:Community, Access, Diversity, Respect, and Excellence
. We strive to create a supportive and inclusive environment where all community members are valued and belong. Our dedication to breaking down barriers to education, fostering open dialogue, and promoting world-class scholarship ensures that we provide exceptional services and innovative learning opportunities for our students, faculty, and staf
f.
Position Summary
The Master of Science in Speech-Language Pathology program at MSU Denver is seeking a clinical administrator to assist with operations of the Bookhardt Family Speech-Language Clinic. The clinical administrator will report directly to the director of clinical education.
This is a 12 month, part-time (20 hours per week) benefits eligible position with the possibility of converting to full time in the future. This is an in-person client facing role; some remote work is possible at the discretion of the director of clinical education. The Bookhardt Clinic is open on Monday, Wednesday, and Friday.
The Bookhardt Family Speech-Language Clinic at MSU Denver is an important part of the University's graduate program in speech-language pathology. In our clinic, graduate students provide services under the direct supervision and guidance of licensed and certified speech-language pathologists (SLPs). Our clinic is open to members of the greater Colorado community and serves individuals of all ages. All our services are available in English, Spanish, or through a bilingual approach using English and Spanish simultaneously.
Our on-campus clinic is located on the first floor of the Central Classroom Building. The Auraria Campus is just west of Speer Blvd and downtown Denver.
Services are offered free of charge. We aim to expand access to services and decrease health disparities in the greater Denver community and beyond.
Responsibilities
Clinic and Client Facing Duties
Serve as the primary point of contact for prospective clients, responding to phone and email inquiries in a timely, professional, and welcoming manner.
Manage and coordinate patient referrals, appointments, and scheduling with accuracy and efficiency
Conduct intake interviews and support initial stages of clinic intake and scheduling
Initiate and manage intake documentation, including consent forms, and required client paperwork.
Educate potential clients on available services and expectations for the intake and therapy process.
Accurately document all client interactions in tracking systems and the electronic medical record (EMR), ensuring timely, thorough, and organized recordkeeping.
Coordinate client scheduling and referrals in partnership with clinical staff to support timely and appropriate access to care.
Update and maintain electronic shared files, forms, and SharePoint sites for the clinical team
Assist director of clinical education with document creation, control, and accessibility for operating procedures, training and onboarding processes, and college and departmental directives
Complete purchasing and requisitions required for clinic operations and clinical education
Must be able to resolve unexpected issues and exercise independent judgment facilitating clinical operations
Grant Management
Create a dashboard to track clients participating in grant funded clinical activities, support clinical education team with grant management related to clinical service provision
Generate monthly grant report summaries
Establish and maintain affiliation agreements with all community partners
Other Responsibilities
Arrange work related travel for clinical team and complete associated reporting and requisitions.
Coordinate and complete outreach for graduate student externship placements with support
Work closely with director of clinical education and academic department coordinator to complete budget related tracking and reporting for clinic
Position Competencies
Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.
Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.
Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.
Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.
Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships.
Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.
Position Skills
High level of reliability, organization, and attention to detail
Highly proficient with Microsoft Suite, particularly Excel
Excellent verbal and written communication skills with all levels of management, customers, and sites
Required Qualifications
Bachelor's degree in public health, healthcare administration, speech-language hearing sciences, or related healthcare field or the equivalent combination of education and experience (please note that two years of experience equals one year of higher education)
Spanish and English language proficiency (verbal and written)
Familiarity with use of electronic medical records and HIPAA
Experience working with clients or patients and staff from diverse socio-economic, ethnic, and cultural backgrounds, ability to work as part of a team
Preferred Qualifications
Experience with medical billing
HIPAA certified
Familiarity with speech-language pathology scope of practice
Previous experience with clinical or medical office administration
SLPA certification or experience
We encourage you to apply even if you do not meet every preferred qualification. We are most interested in finding the candidate who will best contribute to our clinic and the University.
Schedule Information
Part-time, 20 hours per week
Exempt
Hours: Monday (8am-5pm), Wednesday (8am-5pm), Friday (8am-2pm)
Evenings and Weekend Work:Rarely
Schedule: There is flexibility with the work schedule and hours with 2 days in person, on campus and some remote work possible
Travel: None
*Salary for Announcement
