Claims Supervisor (State Risk Adjuster 5)
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Claims Supervisor (State Risk Adjuster 5)
Salary
$4,099.00 - $8,044.00 Monthly
Location
Baton Rouge, LA
Job Type
Classified
Job Number
PCF-SRA 5-223963-TC
Department
Patients' Compensation Fund Oversight Board
Division
Patient's Compensation Fund
Opening Date
08/05/2026
Closing Date
8/20/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
ABOUT THE PATIENT'S COMPENSATION FUND
The Patient's Compensation Fund (PCF) was created in 1975 to provide an affordable and guaranteed medical malpractice coverage system for the private healthcare providers in the state. The Patient's Compensation Fund is a self-funded state entity, operating independently of the main state budget, and governed by the PCF Oversight Board. The Patient's Compensation Fund provides protection for the healthcare system, keeping costs down, and providing a guaranteed pool of funds to pay those citizens injured from medical malpractice of private care providers.
We are a small agency invested in retaining a skilled, productive, engaged, diverse team that we support through training and development, building connections, and supporting a harmonious work-life balance while delivering quality services to the citizens of Louisiana.
ABOUT THIS POSITION
This is an extremely responsible professional position. Supervision is exercised over journeyman-level to professional-level adjusters. The position involves application of claims law, knowledge of medical procedures and terminology, claims investigation and evaluation, current jurisprudence, claims and medical management, and particularly the medical malpractice statute, LA R.S. 40:1299.41, et seq. Working under the guidance of legislative mandate, this section provides efficient and economic claims handling of medical malpractice cases as an excess carrier. The cases ultimately adjusted within this section are complicated and have damages of the highest value, over $100.000.00, and are all litigated.
AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:
Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving @contexts.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity, and honesty, regardless of circumstances or personal benefit.
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.
Managing Performance:The ability to plan, monitor, and document employee performance throughout the year.
Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.
Training Others:The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.
Minimum Qualifications
Six years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR
Six years of full-time work experience in any field plus three years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR
A bachelor's degree plus three years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR
An advanced degree in risk management or insurance, business or public administration, safety or legal studies, construction management, or a health services field plus two years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere. (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=167620)
Job Duties and Other Information
The State Risk Adjuster 5 is a supervisory role that oversees a team of State Risk Adjusters responsible for resolving claims in a manner that meets the needs and interests of Louisiana healthcare providers and those injured as a result of medical malpractice incidents. The role will actively engage with the claims leadership team; provide technical guidance to risk adjusters; provide direction on claim resolution; evaluate claims for authority, reserve accuracy, and payment; and manage employee and team performance. A successful candidate will foster a culture of excellence and servant leadership for those they have the privilege to serve.
"The best test...is: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?" (Greenleaf)
POSITION-SPECIFIC DETAILS:
Appointment @type: Classified, Probationary and Promotional
Compensation: The actual starting salary depends on the experience of the selected applicant.
HOW TO APPLY:
No Civil Service test score is required to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Please identifyALLwork experience with each employer on your job application! Please submit a complete job history. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
For further information about this vacancy, contact:
Taylor Colar
Patient's Compensation Fund/Human Resources
PO Box 3718
Baton Rouge, LA 70821
225-342-5200
All prospective new hires will be subject to employment eligibility verification via the federal government's E-Verify system.
As an Equal Opportunity Employer, PCF is committed to a diverse and inclusive workplace prohibiting discrimination based on any non-merit factor.
PCF is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
Leading Effective Teams - How well do you guide and support teams to work together and reach shared goals?
I struggle to provide direction, build trust, or communicate effectively. I avoid delegation or decision-making.
I offer basic guidance and occasional feedback, but sometimes delay addressing issues or miss important gaps.
I set clear direction, encourage teamwork, communicate well, make sound decisions, and delegate tasks effectively.
I build high-performing teams, empower others, adapt communication to the situation, and lead with vision and trust.
02
Leading Effective Teams - Explain your selection by providing specific examples from your experience.
03
Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?
I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
I try to weigh options but struggle when there's uncertainty, competing priorities, or unclear outcomes.
I make timely, well-reasoned decisions by using available information, @context, and trade-offs.
I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.
04
Making Accurate Judgments - Explain your selection by providing specific examples from your experience.
05
Solving Problems - How do you approach challenges and work toward effective solutions?
I focus on surface issues, miss root causes, or struggle to follow through on solutions.
I gather some information, but my solutions may not be fully thought through or feasible.
I analyze problems thoroughly, identify root causes, and follow through with realistic, adaptable solutions.
I anticipate and solve complex problems, develop innovative solutions, and improve systems based on outcomes and feedback.
06
Solving Problems - Explain your selection by providing specific examples from your experience.
07
Are you currently, or have you ever been, employed by the Patient's Compensation Fund?
Yes
No
Required Question
Employer
State of Louisiana
Address
1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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