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Customer Order Specialist

Aston Carter • McHenry, IL • 1d ago

Work Environment

The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m fully onsite in an office setting.

Qualifications:

2+ years of recent customer service, order management, administrative support, or product support experience

Experience working in a manufacturing environment

Experience using ERP systems

Proficiency with Microsoft Outlook and Excel

Strong organizational and communication skills

Preferred

Experience with returns, credits, or product quality processes

Experience reviewing technical or manufacturing-related information

Familiarity with 8D reports or corrective action documentation

Experience managing high-volume workloads and multiple priorities

What You'll Do

Support customers by managing product quality inquiries and service requests

Process and track customer cases from start to resolution

Coordinate customer returns, exchanges, and credit requests

Enter and maintain accurate information in ERP and internal systems

Review and process documentation related to customer requests

Communicate with internal teams including Engineering, Manufacturing, and Quality Assurance

Monitor open cases and provide updates to customers and stakeholders

Assist with reporting, tracking, and administrative support activities

Ensure all records, orders, and documentation are complete and accurate

What a Typical Day Looks Like

Reviewing customer emails and service requests

Entering and updating information in company systems

Coordinating returns, exchanges, and credits

Following up on open inquiries and documentation

Working with internal departments to resolve customer concerns

Managing multiple requests while maintaining accuracy and attention to detail

Job Type & Location

This is a Permanent position based out of McHenry, IL.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in McHenry,IL.

Application Deadline

This position is anticipated to close on Aug 19, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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