Summary The Change Management Agent works in the Director's office of the Regional Office to create and implement change management plans that maximize employee engagement, and drives faster adoption, greater utilizations, and higher proficiency on the changes impacting employees and the agency. Responsibilities Specific duties include: Leads the change management activity across business lines within the Regional Office (RO) and focuses on implementing changes to business processes, systems, technology, and job roles. Primary focus will be creating and implementing change management plans that maximize employee engagement, and drives faster adoption, greater utilizations, and higher proficiency on the changes impacting employees and the agency. Influences others to move toward VBA's common vision and goal. Assists the RO Director in assessing priorities/training and resource needs to meet program objectives through the development and execution of stakeholder communication, relationship management, and organizational change management strategies. Serves as liaison between the Implementation Center (IC) and the RO. Makes recommendations to the IC that may influence VBA policy and may change the direction of the strategic plan and implementation of initiatives. Assist the Director in developing a change management strategy to include a communication plan, implementation of a roadmap, coaching plan, training plan, and resistance management plan. Provides sound advice and guidance to station management in achieving the RO's objectives. Partners with the project management team, OI&T, the IC, and appropriate business lines to develop change management plans for each project. Evaluates and positively influences rollout timing and scope to suit business needs. Ensures that appropriate business lines are engaged in change management planning and provides detailed input to project implementation plans. Supports management on significant issues such as: policies, goals & objectives, internal controls, and preparation of priority reports to the Director, VACO, and OFO. Assist or perform evaluations of the processes of various systematic analysis of operations to determine the level of quality & management factors of all program's areas. Conducts the strategic communications program for the Regional Office with responsibility for developing and providing guidance involving all public affairs information, internal communications, Veterans' service organizations liaison, congressional and community relations activities and is the liaison for Veterans' service organizations, congressionalstaffs, community groups, professional organizations, etc. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-12. Work Schedule: Full-time, Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst; PD37191A and PD37206A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required. Bargaining Unit: No Requirements Conditions of Employment As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/10/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position, you must have served 52 weeks at the GS-09. For a GS-12 position, you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-9) in the normal line of progression for the occupation in the organization. Specialized experience for the GS-11 level may include performing work that demonstrates progressively responsible analytical, organizational, and consultative skills in support of organizational effectiveness initiatives. Experience should reflect competency in at least two of the following areas: Diagnosing organizational issues: Assisting in identifying operational, structural, or process-related problems within the organization; gathering and analyzing relevant data to understand the underlying drivers of these issues; and contributing to recommendations for improvement. Building collaborative working relationships: Supporting engagement efforts with individuals at various levels of the organization; facilitating communication and cooperation across teams; and participating in activities that promote teamwork and organizational cohesion. Supporting mission, vision, and goal development: Contributing to discussions or working groups focused on defining or refining the organization's mission, vision, values, and strategic goals; assisting in communicating these elements to stakeholders. Participating in business process or system design: Assisting in the development or revision of business processes, workflow models, job roles, or supporting technologies to improve operational effectiveness and service delivery. Assisting with implementation of organizational initiatives: Supporting the rollout of new organizational strategies, programs, or processes; contributing to action plans; and assisting with the delivery of training, communication, or educational materials related to change initiatives. OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education, you must have: Three (3) full years of progressively higher level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree or LL.M., if related. and obtained in an accredited college or university. Note: Transcripts Required. OR Combination of Education and Experience: Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11. GS-12 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-11 grade level, which reflects increasing independence, technical judgment, and responsibility. Specialized experience for the GS-12 level includes performing work that demonstrates advanced proficiency in organizational analysis, strategic planning, and change implementation. Experience must include at least two of the following areas: Diagnosing organizational issues at a strategic level: Leading or independently conducting assessments to identify operational or systemic problems; analyzing complex data to determine root causes; and formulating evidence-based recommendations to improve organizational effectiveness. Building and sustaining collaborative relationships across all organizational levels: Establishing productive partnerships with stakeholders; facilitating cross-functional collaboration; advising leadership on engagement strategies; and serving as a liaison to support organizational initiatives. Developing and articulating mission, vision, and organizational goals: Leading or contributing significantly to strategic planning efforts; translating organizational priorities into actionable objectives; and communicating these elements clearly to internal and external stakeholders. Designing and improving business processes, systems, or job roles: Leading or co-leading efforts to design, refine, or evaluate business processes, workflows, technologies, or organizational structures; applying analytical methods to enhance efficiency and service delivery. Implementing organizational initiatives and providing guidance or training: Planning and executing implementation strategies for new programs or organizational changes; developing training, tools, communication products, or educational materials; and advising management and staff to support successful adoption. Note: There is no educational substitution at this grade level. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary. Some walking is required for the tasks concerned. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/documents/The-Fair-Chance-to-Compete-Act.pdf For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
