Customer Service Representative (Provider Support)
Schedule: Monday-Friday, 9:15 AM-6:00 PM (45-minute unpaid lunch)
Hybrid Schedule once trained - 2 days on site a week
Training Schedule: Monday-Friday, 8:15 AM-5:00 PM
Employment Type: Full-Time
Position Summary
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our Provider Support team. In this role, you will respond to inquiries from healthcare providers regarding claims, eligibility, online business applications, self-service tools, and technical issues. This position is an excellent opportunity for individuals looking to build a career within a large healthcare organization while gaining valuable customer service and technical support experience.
Comprehensive training, documented procedures, scripts, and knowledge resources will be provided to ensure your success.
Key Responsibilities
Respond to provider inquiries received through the Customer Service Call Center.
Provide telephone assistance related to:
Claims processing
Eligibility verification
Online business applications
Web-enabled self-service tools
Technical support issues
Record, track, and monitor customer interactions using a CRM/call tracking system.
Manage open tickets and ensure appropriate follow-up, assignment, and escalation when necessary.
Process customer requests utilizing various tools and technologies, including:
Desktop faxing
Web-based self-help resources
Interactive Voice Response (IVR) support systems
Return telephone messages and distribute fax and mail communications as needed.
Maintain accurate documentation and adhere to established procedures and service standards.
Deliver exceptional customer service while maintaining productivity and quality expectations.
Required Qualifications
High School Diploma or GED required.
Minimum of 1 year of customer service experience in a call center, retail, hospitality, healthcare, or similar customer-facing environment.
Strong computer skills and the ability to navigate multiple screens and systems simultaneously.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to work effectively in a fast-paced environment.
Professional work history with valid reasons for previous employment transitions.
Top Skills
Customer Service
Computer Proficiency
Communication Skills
Attention to Detail
Organization and Time Management
What We Offer
This position provides an excellent opportunity to gain experience within a respected healthcare organization. Employees can use this role as a stepping stone to advancement opportunities within the call center or other departments. The organization is known for:
Comprehensive training and onboarding
Supportive leadership and management team
Career growth and internal mobility opportunities
Exposure to a large national healthcare operation
A more collaborative and supportive environment than many traditional call centers
Work Environment
This is an onsite call center environment supporting healthcare provider inquiries. The facility accommodates 80+ customer service representatives and can be fast-paced during periods of high call volume.
Additional amenities include:
Business casual dress code
Employee cafeteria area
Indoor walking area
Onsite workout room
If you are passionate about helping customers, enjoy problem-solving, and are looking for an opportunity to grow your career in healthcare services, we encourage you to apply.
Job Type & Location
This is a Contract position based out of Albany, NY.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Albany,NY.
Application Deadline
This position is anticipated to close on Aug 18, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
