The Department of Developmental Services (DDS), Central/West Region, is seeking a highly organized, dependable, and customer-focused Office Support Specialist I to join our Intake and Eligibility Department. This position will provide essential administrative and front-end support to ensure the timely and efficient processing of intake applications and assist individuals and families seeking information about DDS eligibility services. The Office Support Specialist will work closely with Eligibility Coordinators and other members of the Intake and Eligibility team to support day-to-day office operations. Duties and Responsibilities (these duties are a general summary and not all inclusive): Receiving and processing incoming mail and documents from front desk staff. Scanning and electronically filing materials. Entering information into appropriate systems. Assisting with administrative tasks associated with intake applications and the eligibility process. Monitoring the designated intake and eligibility hotline and responding to individuals and families who call with questions or requests for updates regarding the status of their application. Provide courteous and professional customer service, gather necessary information, and ensure inquiries are appropriately directed or followed up on. Additional responsibilities may include: Providing administrative support to the Office Support Specialist II. Assisting with document management and data entry. Maintaining organized records. Performing other related duties and special assignments as needed to support the operations of the Intake and Eligibility Department. The ideal candidate will be detail-oriented, organized, responsive, and able to manage multiple administrative tasks while maintaining confidentiality and professionalism. Strong communication and interpersonal skills, attention to detail, and the ability to work collaboratively in a busy office environment are essential. Please Note: This position is located in Springfield, MA Schedule: 9:00am - 5:00pm Days Off: Sunday/Saturday About the Department of Developmental Services: The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For more information about our agency and programs visit: www.mass.gov/dds Pre-Hire Process: Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Recommended candidates must successfully complete pre-employment screening which includes: Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.http://www.mass.gov/hhs/cori National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.https://www.mass.gov/lists/dds-fingerprint-background-checks ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at:EOHHS Candidate ADA Requests For technical help with Mass/Careers/, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4. First consideration will be given to those applicants that apply within the first 14 days. Office Support Specialist I: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services Organization: Department of Developmental Services Title: Office Support Specialist I Location: Massachusetts-Springfield- 1 Federal Street Requisition ID: 260005DG
