Medical Receptionist

Robert Half • Auburn Hills, MI • 1d ago

Description We are looking for a dependable Medical Receptionist to support a busy behavioral health front office in Auburn Hills, Michigan. This Long-term Contract position focuses on creating a welcoming experience for patients and families while coordinating both in-person and telehealth intake visits. The role is well-suited for someone who stays composed during shifting patient volume, communicates clearly, and handles scheduling details with accuracy.

Responsibilities:

Welcome patients and families for walk-in intake visits, offering a detail-oriented and friendly first point of contact in person and through telehealth support workflows.

Complete registration steps by verifying identification and insurance information, scanning documentation, and establishing new patient records in the system.

Guide patients through portal access and explain basic next steps so they understand how to use available communication and appointment tools.

Assist individuals and families with intake paperwork, including treatment consent, privacy notices, and information release documents, while ensuring forms are completed correctly.

Manage the conclusion of intake visits by updating charts, recording assigned staff information, and arranging follow-up appointments with close attention to accuracy.

Coordinate appointment calendars in a setting where scheduling details may be layered or change quickly, maintaining organization throughout the day.

Respond calmly to fluctuating lobby activity and shifting priorities, helping maintain an efficient and welcoming front desk environment.

Learn additional administrative duties over time through training, shadowing, and ongoing guidance from experienced team members and leadership.

Escalate unusual situations appropriately and collaborate with supervisors, team leads, and administrative staff to support smooth daily operations. Requirements - Experience in a medical front office, receptionist, or patient-facing administrative role.

Demonstrated ability to schedule patients accurately and manage appointments with strong attention to detail.

Comfortable supporting both in-person patient interactions and virtual or telehealth-related intake processes.

Ability to greet patients warmly, communicate clearly, and provide detail-oriented customer service in a fast-moving environment.

Working knowledge of basic medical terminology and standard front desk procedures.

Strong organizational skills with the flexibility to adapt to changing patient volume and daily workflow demands.

Ability to handle confidential patient information with discretion and maintain accurate electronic records. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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