Account Manager
Job details
General information
Entity
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions.
Reference number
2026-185523
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Sales / marketing - Contract support
Job title
Account Manager
Employment @type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Job Summary:
The Account Manager is responsible for managing and growing assigned customer accounts across the Americas region. This role serves as the primary commercial focal point for assigned customers and supports business growth through customer engagement, account planning, proposal coordination, contract management, and opportunity development. The position works closely with Program Management, Customer Support, Engineering, Operations, Supply Chain, Quality, and Finance to ensure alignment between customer expectations and company objectives while supporting long-term customer satisfaction and business growth.
Duties and Responsibilities:
Account Management & Customer Relationships
Serve as the primary commercial point of contact for assigned customer accounts.
Develop and maintain strong customer relationships at multiple levels within customer organizations.
Support customer satisfaction through responsive communication and proactive account management.
Coordinate customer visits, reviews, and routine business discussions.
Act as a commercial escalation point for assigned accounts.
Business Development & Growth
Develop and execute account plans aligned with business objectives.
Identify and pursue new business opportunities within assigned accounts.
Monitor customer programs, market trends, and competitive activity.
Support development of growth strategies for existing and prospective customers.
Provide Voice of Customer feedback to internal stakeholders.
Proposal & Commercial Management
Coordinate customer RFIs, RFQs, and proposal activities.
Consolidate inputs from Engineering, Operations, Supply Chain, Quality, Finance, and Program Management.
Support development of pricing strategies and commercial proposals.
Ensure timely and accurate customer responses.
Maintain opportunity pipeline and forecasting information.
Contract Management
Support review, negotiation, implementation, and administration of customer contracts, amendments, and long-term agreements.
Maintain understanding of customer contractual commitments and commercial obligations.
Coordinate with Legal, Program Management, and functional teams regarding contractual matters.
Support contract change management activities and customer negotiations.
Help ensure alignment between contractual commitments and business objectives.
Cross-Functional Coordination
Partner with Program Management, Customer Support, Engineering, Operations, Quality, Supply Chain, and Finance to support customer requirements.
Ensure customer expectations are communicated and understood internally.
Support resolution of customer issues and coordinate follow-up actions.
Promote alignment between customer commitments and operational capabilities.
But what else? (advantages, specificities, etc.)
Safran Ventilation Systems USA offers competitive salaries and a comprehensive benefits package, including:
Medical, Dental, Vision, and Pharmacy benefits
Safran Retirement plans with employer match
Basic Life Insurance with voluntary additional Life Insurance
Corporate university training courses
Professional development programs
Tuition assistance
Gym membership reimbursement
Flexible work schedule/remote work option for eligible positions
Paid Vacation and Sick leave
Twelve (12) Paid Holidays per year
Referral bonus
Wellness Program
Eligibility Requirements:
Candidates for positions with Safran Ventilation Systems USA must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodation:
Safran Ventilation Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail arlene.arnott@safrangroup.com or call: 425.583.0810.
Candidate skills & requirements
Qualifications and Requirements:
Education & Experience
Bachelor's degree in Business, Engineering, Marketing, or related field.
Five or more years of experience in account management, business development, sales, customer support, or related aerospace/manufacturing environment.
Experience supporting OEM or aerospace customers preferred.
Skills & Competencies
Strong communication and relationship-building skills.
Commercial and business acumen.
Ability to coordinate multiple priorities and stakeholders.
Strong organizational and problem-solving skills.
Proficiency with Microsoft Office and CRM systems.
Preferred Qualifications
Aerospace industry experience.
Experience with customer contracts and long-term agreements.
Experience supporting proposal development and commercial negotiations.
Key Attributes
Customer-focused and relationship-oriented.
Strong communicator and collaborator.
Organized and proactive.
Growth-minded with a continuous improvement mindset.
Able to balance customer needs with business objectives.
Travel: Up to 25% travel may be required.
Salary Range: US$ 110,958 - $166,436
Annual salary
US$ 110,958 - $166,436
Job location
Job location
North America, United States, Washington, Everett
City (-ies)
Everett
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
Additional Languages preferred
English (Fluent)
ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency
No
