Customer Service Representative

Robert Half • Rosemont, IL • 2d ago

Description We are looking for a customer-focused Customer Service Representative to join a manufacturing organization supporting customers across the Americas from Rosemont, Illinois. This Long-term Contract position plays an important role in managing orders, addressing inquiries, and helping ensure a smooth experience from initial request through final delivery. The ideal candidate is organized, responsive, and comfortable working across teams to solve issues in a fast-moving environment.

Responsibilities:

Oversee customer orders from initial entry through shipment and delivery, ensuring details are accurate and progress is closely monitored.

Respond to customer questions and concerns promptly, providing clear updates and working toward effective resolution.

Maintain and update case information in Salesforce and related business systems so records remain complete and current.

Partner with internal teams such as sales, logistics, operations, and manufacturing to address service issues and remove order-related obstacles.

Review order status, shipping activity, and delivery schedules to identify delays and communicate next steps to customers.

Document customer interactions, order activity, and follow-up actions with a high level of accuracy across internal platforms.

Provide proactive communication to customers regarding changes, timelines, and solutions that impact their orders.

Contribute to process and system improvement efforts as the business continues to evolve its customer service operations. Requirements - At least 2 years of experience in customer service, order processing, order fulfillment, or a similar support function.

Strong verbal and written communication skills with the ability to interact professionally with customers and internal partners.

Ability to manage multiple priorities effectively in a high-volume, fast-paced work setting.

Demonstrated problem-solving skills with the ability to de-escalate concerns and resolve customer issues efficiently.

Working knowledge of Microsoft Office applications.

Ability to learn new tools, systems, and workflows quickly.

Experience with CRM platforms such as Salesforce is preferred.

Background in manufacturing, industrial, distribution, or business-to-business customer support is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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