Operations Assistant Manager

Teleperformance USA • North Carolina, North Carolina • 5d ago

Category : Client Operations

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.**

Knowledge of insurance verification workflows

Understanding of payer rules and coverage determination

Experience managing authorization/prior authorization processes

Familiarity with specialty pharmacy, healthcare, or pharmacy benefit environments

Experience leading teams that support patient access or reimbursement services

Experience leading supervisors and/or large frontline teams

Proven ability to manage KPIs, quality, productivity, and customer experience

Experience coaching leaders and holding performance discussions

Ability to translate client goals into operational action plans strongly Preferred

Experience managing end-to-end patient or member cases

Ability to track work through completion and resolve barriers

Understanding of case aging, escalation management, and follow-up processes

Experience balancing productivity with quality and patient outcomes

PBM, Specialty Pharmacy, Health Plan, Prior Authorization, Benefits Verification, Patient Support Program, Care Coordination, or Case Management operations

HIPAA and compliance awareness

Experience working with healthcare documentation and workflows

Must have at least 6 months experience in case management and or benefits verifications

Flexible to work Monday-Friday and any 8 hours between 8:00AM-8:00PM EST

Must be located in one of these states FL,TN,NJ,TX,MI, PA

Ownership mentality from intake to resolution

Ability to lead through rapid ramp environments

Data-driven decision making

Root cause analysis and process improvement

Strong coaching and supervisor development skills

Patient-first mindset

Ability to manage multiple priorities while maintaining NPS, QA, and productivity goals

Escalation and stakeholder management

Proven ability to lead teams, manage KPIs, and drive results using data and sound business judgment.

Project Management: Minimal project management skills with the ability to manage multiple projects simultaneously and meet deadlines.

Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex compliance requirements to various stakeholders.

Ethical Judgement: Demonstrated ethical judgment and integrity in handling confidential and sensitive information.

Problem Solving: Proactive in identifying operational compliance issues and implementing effective solutions.

Must be able to show stable work history, dependability,

Understand KPI and Operational Delivery/Execution with a strong desire to help, coach and develop teams to being #1.

Must be able to complete background check

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

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