Delivery Client Support Specialist II

Intercontinental Exchange (ICE) • Jacksonville, FL • 2d ago

Overview

Job Purpose

ICE Data Services is seeking an exceptional and highly motivated Feeds Delivery Specialist to join a fast-paced Global Delivery Team. The specialist is an integral part of ICE Data Services overall operational workflow which contributes significantly to the overall success of the business. In this role, the Feeds Delivery Specialist will act in a project manager capacity, responsible for the set-up and management of new and existing client onboardings, business implementations, and product configurations for ICE Data Services. The role will manage the communication and drive the direction of each project, working closely with both internal parties and customers to ensure an excellent customer experience.

Responsibilities

Establish strong working relationship with internal stakeholders and clients throughout the project life cycle.

Act as liaison between stakeholder personnel and teams to streamline workflows and facilitate smooth project execution.

Assist in coordination of project activities, managing resources, facilitating meetings, and communication to ensure projects are on time, are compliant with external vendor policies, and meet ICE's product standards.

Create and maintain proper workflow documentation, project trackers, and revenue forecast reports

Monitor project progress against the project plan, identifying potential risks and issues, and reporting status updates to all stakeholders.

Identify and proactively address potential project risks and develop contingency plans.

Performing administrative responsibilities within system database tools related to project work.

Knowledge and Experience

3+ years of experience in client service implementations or project management

PC skills including ability to use Microsoft Excel, ServiceNow. Salesforce a plus.

Strong interpersonal, written, and verbal communication skills

Experienced with teamwork and collaboration

Customer service skills including excellent business judgment skills

Sound ability to multi-task in a fast-paced, time sensitive environment

Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings

Bachelor's degree or equivalent work experience

LI-SF1

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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