IT Administrator - Hybrid (Bothell, WA)
Location: Bothell, WA
Salary: $65,000-$70,000 annually
Schedule: Full-Time | Monday-Friday | 8:00 AM - 4:30 PM
Work Arrangement: Hybrid - On-site Tuesdays & Thursdays, Remote Monday/Wednesday/Friday
Job Type: Full-Time
About the Company
Quantum3 Group, LLC is a leading provider of bankruptcy portfolio management solutions, serving a diverse client base including financial institutions, debt buyers, collection agencies, and other financial organizations. Our team specializes in delivering innovative solutions within the bankruptcy industry while maintaining a strong focus on service, security, and operational excellence.
We are seeking an IT Administrator to join our team and provide exceptional technical support and systems administration across the organization.
Position Overview
The IT Administrator plays a key role in supporting employees across the organization through help desk assistance, systems administration, hardware/software support, and security initiatives. This position is ideal for a technically skilled, self-motivated individual who enjoys troubleshooting, solving problems, and continuously learning new technologies.
The ideal candidate is a strong communicator who takes ownership of issues, works independently, and provides excellent customer service to internal users.
Key Responsibilities
Help Desk & User Support
Respond to user requests through email, phone, and service ticket systems
Troubleshoot hardware, software, and access-related issues
Resolve technical problems while meeting service expectations
Escalate issues appropriately and maintain detailed ticket documentation
Explain technical solutions clearly to users with varying levels of technical knowledge
Systems Administration
Create and manage user accounts, permissions, and access rights
Support employee onboarding and offboarding processes
Set up and configure computers, workstations, and peripheral devices
Install and maintain software applications and updates
Support Windows environments and file systems
Assist with system monitoring and disaster recovery testing
Asset & Security Management
Maintain hardware, software, and device inventory records
Support security policies and initiatives
Assist with improving security operations and processes
Required Qualifications
1+ years of IT support/help desk experience
1+ years of experience with Microsoft technologies, including:
Active Directory / Entra ID
Microsoft 365 Administration
Intune Device Management Lifecycle
Windows File Server
Windows 11
Experience providing technical support to end users
Strong troubleshooting and problem-solving abilities
Excellent communication and interpersonal skills
Preferred Experience
Intune application deployment
Hybrid Active Directory environments
SharePoint administration
IPv4 networking fundamentals
IT certifications (CompTIA, Microsoft, or related certifications) are a plus
Ideal Candidate
We are looking for someone who is:
A self-starter who enjoys learning and expanding technical skills
Detail-oriented with a commitment to accuracy
Comfortable taking ownership and solving problems independently
Able to evaluate situations and understand cause-and-effect relationships
Open, honest, and comfortable communicating challenges and solutions
Schedule & Perks
Hybrid schedule: Remote three days per week, onsite Tuesdays and Thursdays
Must reside within approximately a 1-hour commute of the Bothell, WA office (~30 miles)
Must be available to come onsite occasionally with short notice
Monday-Friday | 8:00 AM-4:30 PM schedule
Business casual work environment
Free onsite parking
Breakroom with kitchen area
Conveniently located near Starbucks and McDonald's
Benefits package including:
Medical
Dental
Vision
401(k) matching
CB #P1 #P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
