Float Welcome Coordinator

CVS Health • Cincinnati, OH • 2h ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Description

Company : Oak Street Health

Title : Welcome Coordinator

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Check out this pamphlet (https://drive.google.com/file/d/1tvHmjxHtSRC5octGjOceIsCW1_raCrfi/view?usp=sharing) for a sneak peek into the life of an Oak Street Welcome Coordinator!

Core Responsibilities:

Welcoming patients and guests

Conducting visit check-in and assisting patients with required forms

Collecting co-pays

Updating patient information and making changes in electronic medical record platform

Scheduling/rescheduling appointments within electronic medical records platform

Managing phone lines by answering, taking messages, and conducting outbound calls as instructed

Managing faxes in the electronic fax platform

Maintaining the cleanliness of the Welcome and Community Room areas

May be required to float to other centers in the region on an infrequent basis

Other duties as assigned

What we're looking for

Required

Strong computer skills required and basic knowledge of Google Suite

Professional phone etiquette

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

US work authorization

Strongly preferred

Experience in customer service setting strongly preferred

Some college preferred

Other Skills

A flexible and positive attitude

A welcoming and nurturing attitude toward our patient population of older adults

High level of integrity

Someone who embodies being "Oaky"

What does being "Oaky" look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services .We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits:

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 01/31/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Similar Jobs

Quality Control Manager

GENERAL TOOL COMPANY INC • Cincinnati, OH • 45min ago

Management & Administrative

Quality Control Manager General Tool Company | Quality | Full-Time | Leadership Role Quality isn't a department at GTC - it's a standard we hold ourselves to every single day. We're looking for a seasoned Quality Control...

45min ago

Go to Apply

Senior Maintenance Technician

Aerotek • Erlanger, KY • 1h ago

Retail & Hospitality

Senior Maintenance Technician Job Description The Senior Maintenance Technician leads a team of service technicians in the installation, repair, and optimization of automated packaging and distribution equipment. This ro...

1h ago

Go to Apply

Enterprise Operating Model Senior Manager

Accenture • Cincinnati, OH • 1h ago

Management & Administrative

Accenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, brin...

1h ago

Go to Apply

Enterprise Operating Model Manager

Accenture • Cincinnati, OH • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Experience & Service Transformation Management Advisory Consultant

Accenture • Cincinnati, OH • 1h ago

Management & Administrative

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience plat...

1h ago

Go to Apply

CWI / Fabrication Inspector

Fairbanks Morse Defense • Cincinnati, OH • 1h ago

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What's your calling? For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliv...

1h ago

Go to Apply

Delivery Driver - Part Time

CVS Health • Cincinnati, OH • 1h ago

Retail & Hospitality

1h ago

Go to Apply

Delivery Driver - Full Time

CVS Health • Cincinnati, OH • 1h ago

Retail & Hospitality

1h ago

Go to Apply

HR Reinvention Consultant, Banking

Accenture • Cincinnati, OH • 2h ago

Finance, Accounting & Banking

2h ago

Go to Apply

Food Service Worker/Dietary Aide

Healthcare Services Group, Inc. • Cincinnati, OH • 2h ago

Hospital & Medical

Overview Role: Food Service Worker Join Healthcare Services Group (HCSG) as a Food Service Worker/Kitchen Helper/Dietary Aide, where you will assist in preparing and serving meals for residents in a long-term care facili...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)