Summary This position is located within the Health Care for Homeless Veterans (HCHV) program, providing comprehensive administrative and clerical support for both the HCHV program and Acute Psychiatric Services section within the Mental Health Service Line. The PSA directly supports four clinical areas within Acute Psychiatric Services, in addition to serving all areas within HCHV programs. The incumbent provides administrative, programmatic, and management support within the assigned areas. Responsibilities The incumbent serves as the central administrative coordinator for scheduling, leave tracking, correspondence, and data management for Acute Psychiatric Services, and provides operational support for both assigned areas, enabling clinical staff to focus on patient care delivery. Duties include but are not limited to: Responsible for providing administrative, programmatic, and technical support for HCHV daily operations. Serves as a primary phone receptionist for the Knoxville Homeless Program office. Maintains and updates a comprehensive database to track the status of program staff authorized to operate government vehicles, ensuring compliance with all VA policies and regulations. Reviews documentation, monitor expiration dates, and coordinate with staff and supervisors regarding renewals and outstanding requirements. Responsible for the administrative handling, retrieval, and dissemination of program related forms and documents, ensuring compliance with local and national standards and independently monitoring and correcting records. Performs typing, editing, and maintaining current documentation related to HCHV forms, written communications, program resource directories, and handbooks. Participates in Performance Improvement initiatives, requiring regular interaction with community agencies across the catchment area. Coordinates the acquisition of supplies and equipment, reviews requests for program resources, and provides clerical coverage and backup for other administrative positions, as needed. Maintains and coordinates provider schedules, on-call rosters, and clinical rotation calendars across the inpatient psychiatry unit, psychiatric emergency services, consultation-liaison service, and CLC Mental Health Program. Utilizes knowledge of program and computer skills to provide data/reports related to the administrative, clinical, and technical aspects of the program initiatives to the Mental Health Service as appropriate, as well as create PowerPoint slides and other educational materials related to the initiatives. Collects and reviews data for the program operating budget, sets up controls to monitor expenses, manages fund transfers between control point accounts, and recommends budget adjustments in response to changing needs. Work Schedule: Monday- Friday 7:45am- 4:30pm Telework: This position may be authorized for adhoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk(OA)/PD60605-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation. Must pass pre-employment physical examination. This position requires occasional driving. Must possess a current, valid driver's license. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/07/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience such as served as program assistant, secretary, administrative assistant responsible for providing administrative services to mid-level managers; Knowledge of medical/psychiatric terminology, grammar, spelling, punctuation, and required formats to prepare correspondence and reports; Knowledge of the medical records, evaluation forms, filing, and distribution systems; able to communicate effectively, both orally and in writing, with all employees and community contacts; serves as Technical knowledge of computer software applications including Outlook, Word, Excel, Publisher and PowerPoint, etc. gather, interpret and analyze information to arrive at a logical conclusion; working concept of fiscal procedures including budget policies, OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education above high school. NOTE: Successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable at grades GS-3 through GS-5 for all positions. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 60 semester hours (90 quarter hours) of undergraduate education. Typing Proficiency: You must be proficient in typing at least 40 words per minute You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Incumbent works in assigned office and clinic areas, with some stooping, walking, bending, and lifting. Must be able to pass VA requirements for operation of a government vehicle. This position has occasional driving required. Must satisfactorily complete a pre-employment physical involving light lifting and carrying (under 15 pounds), both eyes required (20/40 vision in each eye), ability to distinguish basic colors and shades of colors, hearing (aid permitted), ability to fuel vehicles. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
